Allan Duckworth Email & Phone Number

Chandler, Az, Us

Phoenix, Arizona, United States

Phoenix, Arizona Area

Phoenix, Arizona

Responsible for developing value assessments, scopes, and business cases for Advanced Analytics projects throughout the company, with the purpose of improving efficiency, reliability, safety, and cost savings. Key accomplishments include:• Developed Process & Procedures for Advanced Analytics Business Value Realization• Completed business cases and obtained funding for analytics projects which included: o Safety – to improve overall corporate safety by moving from focusing on lagging to leading safety indicators o Unit Monitoring – to provide significant energy cost savings by improving the performance of fossil (gas and coal) generation and better meeting the Energy Imbalance Market (EIM) energy generation requirements o Distributed Energy Resources – accommodate the impact of roof top solar to maintain and improve grid performance o Underground and Overhead Cable replacement – to improve grid reliability and public safety

Manager in the North America Sales Business Development and Strategy organization with leadership responsibilities for Account Strategy and Customer Engagement.Responsibilities included:• Facilitating Account Planning activities to drive revenue growth through the development of consolidated multi-pillar sales strategies, aligning Oracle solutions with customers’ business initiatives• Through Opportunity Planning, drive Applications and Technology value propositions and use case development for customer solution proposals• Develop Customer Engagement Plans to align Oracle’s investments and resources and proposed solutions with the customer's business goals and strategic initiatives• Execute Governance Plans for on-going customer collaboration and adoption of Oracle Cloud solutionsMajor accomplishments included:• Program Director for the TELUS Joint Engagement Plan (JEP) for IT Cloud transformation that resulted in significant revenue for Oracle by developing a future state architecture, roadmap, and business case proposal for infrastructure consolidation to Engineered Systems, deploying PaaS, and SaaS, and transitioning to the Cloud

Phoenix, Arizona Area

Key responsibilities:• Implemented Customer Relationship Planning with clients across North America• Managed executive escalations for relationship, product, and legal issues• Developed policies and procedures for relationship planning• Managed C-Level Customer Quarterly Business reviewsMajor accomplishment:• Project Lead for maximizing mission-critical system performance for a major Retailer which required coordinating a joint team from the customer and resources from Oracle Development, Support, and Consulting to provide the necessary upgrades and system tuning to successfully achieve the customer’s performance requirements.Account assignments included Canadian Imperial Bank of Commerce, Disney, Google, Nintendo, TELUS, and Toyota

Phoenix, Arizona Area

Key accomplishments:• Helped startup and was then Director of Oracle’s Lead Account program and grew the program to over 400 accounts• Developed policies & procedures for the Lead Accounts program• Held monthly training sessions on best practices for Account Leads• Helped develop Customer Interaction Planning (CIP) and implemented CIPs at clients across North America, starting with Kaiser Permanente• Leadership responsibilities for putting on the annual Pella Showcase event for over 10 years• Participated in the process improvement project for Pella Windows to transform their marketing, sales and services methodologies from selling new home doors and windows to replacement doors and windows following the 2008 US economic crashMajor accomplishment with complex issue resolution:• With Oracle’s Siebel acquisition, I managed a multi-year Customer Relationship program to assimilate an automobile company to an Oracle customer and resolve issues for improving product utilization and customer satisfactionAccount assignments included Pella Windows, Kaiser Permanente, Aramark, ON Semiconductor, and ToyotaOracle Awards included• Selected for Oracle Club Excellence 5 times, including the “Top 50” Club for Lanai in 2009• Relationship Plan Lead of the Year for 2007• North America Customer Relations MVP for 2006• Rookie Applications Sales Consultant for the Year for FY00 for General Business Rocky Mountain Region

Phoenix, Arizona Area

Client Success SpecialistResponsible for client issue resolution by escalating SRs by translating customers’ business and technical issues to Oracle Support and Development working towards prompt resolution.

Phoenix, Arizona Area

Oracle E-Business Applications SpecialistApplications Sales Consultant, responsible for responding to RPFs and solution presentations of Oracle’s E-Business Suite ERP manufacturing and supply chain applications and well as Oracle’s CRM/CX marketing, sales, and service solutions.

Mesa, Az

Managed the Sunquest FlexiLab® Laboratory Information System, which was utilized by two networked hospital laboratories, two clinics, and numerous remote sites. I was responsible for maintaining optimum system performance and reliability, system maintenance, troubleshooting, setting up new devices, implementing new applications, developing custom reports, user training, and meeting compliance standards set by regulatory agencies.