Risk management for the Danske Bank account. Customer focal.• Risk assessment and mitigation tracking of security and operational risks• Customer communication• Development and implementation of new proactive risk management process• Implementation of operational key risk indicators enabling proactive risk management• Risk Management reporting• Backup Account Security Manager for other accounts

Customer focal for contracted security services and account security management. (ISO 2700x)• Security policy management• Risk assessment and mitigation tracking• Organisation of information security• Patch Management• Asset management• Identity and access management• Physical and environmental security• Communication and operations management• Reporting• ComplianceSupported customers: Arla Foods, Danske Bank, Nordea, Leo Pharma, and small and medium business accounts.Additional cross Nordic tasks• Implementation and management of Global Delivery Framework (IBM version of LEAN)• Alignment and consolidation of Customer Risk Communication• Development and implementation of new security policy exception process• Upskill and management of offshored back-office team for security tasks

Nordic process consultant and project manager for end user services, developing and implementing processes and tools supporting continues improvement of the delivery. • Development, implementation and maintenance of automatic reporting• Project manager and architect for new helpdesk solution supporting Danske Bank acquisitions in Ireland and Northern Ireland• Architect for new helpdesk solution supporting Danske Bank acquisition in Finland• Project manager for alignment of reporting for all helpdesks on all accounts in the Nordics• Project manager for implementation of global reporting framework on all Nordic accounts• Implementation and management of Global Delivery Framework (IBM version of LEAN)

Process consultant and project manager in the department for Business process development supporting all helpdesks • Development, implementation and management of Knowledge Management process and tools for Helpdesks• Development and implementation of new incident, problem and change management processes• Development of training material for implementation of processes.• Individual and class training of employees in Knowledge Management processes and continuous improvement. • Development, implementation and maintenance of automatic reporting for Knowledge, Incident, Problem and Change Management (Crystal Reports). • Implementation of Tivoli Service Desk (Helpdesk)• Implementation of Peregrine (HP) Service Center (Helpdesk, Incident, Problem and Change Management) • Recruitment and training of technical support staff for Y2K implementation of electronic home and business self-service systems

Responsible for IT-Support and IT-infrastructure• Support of PC and network (Novell Netware)• Implementation of PC, server and infrastructure management (Intel LANDesk) • Implementation of malware protection (McAfee)• Planning, test and implementation of Windows 95 and upgrade of applications• Server platform upgrade

Design, implementation and operation of IT and Infrastructure Management solutions.• Consultancy services• Planning, installation and maintenance of Novell NetWare environments• Planning, installation and maintenance of Windows environments• Planning, installation and maintenance of Apple/McIntosh environments• Communication and UNIX gateways Customers supported: Midsize companies, municipalities, counties, government agencies and unions.

Support Manager for new organisation for in-sourced Commodore Brand• Establish new support department for dealers in Denmark, Norway, Sweden and Finland• Maintain and optimize warranty arrangements• Coordinate the contact between 3rd party technical service companies and Acer Service in the Netherlands• Provide product information for dealers• Technical and sales support of PC products

Coordination of techical support for Europe, Canada, Australia and New Zealand.• Coordination and handling of PC related problems.• Coordination of evaluation and beta testing of new Commodore and OEM products• Technical marketing and support documentation for new and existing products• Project Manager or consultant on internal networking and communication projects

Department and people manager• Support of PC- and network products• Procurement, marketing and sales of network products• Internal and external training• Implementation and support of internal network

Technical Support Representative for dealers in Denmark• Technical support. Commodore home computers, PC and network products• Sales support