Allan James Carroll Email and Phone Number

I am an IT Project Manager with extensive experience in the software, telecommunications and airline industry. I have a strong background working in complex organizations, getting goals achieved.I am currently looking for a new postion with a company in which I can immediately begin contributing.Please contact me via LinkedIn or ajc7108@gmail.com

Led cross functional teams of IT professionals to create business requirements, design, development, test, and deployment of software solutions for wireline and mobility applications across a large-scale infrastructure of several billion dollars. • Managed development teams of up to 40 applications, multiple stakeholders and several vendors. • Conducted training of specific AT&T Technology Delivery Platform process for AMDOCS Project Managers including PRISM and Agile… Show more Led cross functional teams of IT professionals to create business requirements, design, development, test, and deployment of software solutions for wireline and mobility applications across a large-scale infrastructure of several billion dollars. • Managed development teams of up to 40 applications, multiple stakeholders and several vendors. • Conducted training of specific AT&T Technology Delivery Platform process for AMDOCS Project Managers including PRISM and Agile processes.• Attained client satisfaction survey average rating of 5.0 on a scale of 0 to 5, meeting all client expectation by building strong client relationships resulting in requests for future projects.• Delivered solutions on target and within budget guidelines for all projects. Show less

Led teams of ITO professionals in the consultation, design, build, and deployment of more than 26 midrange production servers. • Created business continuity for application groups. • Streamlined call center operations resulting in AT&T’s increased customer satisfaction which led to the addition of 15,000 new call center customer services representatives.

Led cross functional team of IT professionals.• Directed the implementation and deployment of United’s Application Development Methodology for the Research and Development group. The methodology was based on the Software Engineering Institute's Capabilities Maturity Model and emphasis was placed on three key process areas, Project Planning, Tracking and Oversight, and Software Quality Assurance• Provided IT support and process improvements for call center and airport customer… Show more Led cross functional team of IT professionals.• Directed the implementation and deployment of United’s Application Development Methodology for the Research and Development group. The methodology was based on the Software Engineering Institute's Capabilities Maturity Model and emphasis was placed on three key process areas, Project Planning, Tracking and Oversight, and Software Quality Assurance• Provided IT support and process improvements for call center and airport customer service representatives. Show less

Managed and supported all facets of Business Reengineering effort to achieve corporate “Customer Satisfaction Philosophy”. • Titled, “Customer Focus Redesign”, this effort focused on providing a framework for airport station participation in continuous process improvement. • Developed and implemented the plan that organized cross functional teams in the Latin America, Atlantic and Asian division and trained these teams in the 22 international locations.

Supported company’s strategic HR initiatives related to employee performance and disciplinary issues.• Interpreted and implemented corporate policy and procedure for ground handling positions within United Airlines. • Delivered corporate responses to the Equal Opportunity Commission complaints associated with Reasonable Accommodation Challenges under the Americans with Disabilities Act. • Served as final step grievance officer on United’s Disciplinary Peer Review Board for… Show more Supported company’s strategic HR initiatives related to employee performance and disciplinary issues.• Interpreted and implemented corporate policy and procedure for ground handling positions within United Airlines. • Delivered corporate responses to the Equal Opportunity Commission complaints associated with Reasonable Accommodation Challenges under the Americans with Disabilities Act. • Served as final step grievance officer on United’s Disciplinary Peer Review Board for non-union employees Show less