Allan Ross Email & Phone Number

Oak Ridge, Tennessee, United States

Knoxville, Tennessee Area

I'm responsible for maintaining the infrastructure at both our Production Data Center and our Disaster Recovery Site. I actively manage VMware ESXi 6.7 Clusters using vCenter 6.7. I am responsible for our Windows Servers including 2008R2, 2012, 2012R2, and 2016 (Standard, Datacenter, and Hyper-V). Applications include Exchange 2010, MS SQL, and multiple.

Knoxville, Tennessee Area

Monitor, respond to, and analyze SEIM alerts from monitoring tools.Provide technical guidance / recommendations to clients to enhance their overall security posture within the managed products. Handles daily incidents; monitors, tracks, analysis and recording.Work with vendors, outside consultants, and other third parties to improve information security.

Knoxville, Tennessee Area

Implementation/Configuration of technologies including: Cisco, Microsoft, VMware, EMC Storage, Citrix, etc.Implementation of Cisco routers, switches, and firewallsManaging Windows Servers, Exchange, Active Directory, Group Policy, and other server applicationsTroubleshooting of network problemsInterfacing with business customers in multiple industries

Knoxville, Tennessee Area

Primary onsite technician for service work that cannot be resolved remotely including hardware failures, networking issues, and system corruptionDelivered and setup new hardware – Desktops, Laptops, Printers, and Networking devices Joined PCs to domains, installed customer specific applications, configured static and DHCP clients Installed printers and.

Knoxville, Tennessee Area

Senior Member of the Service Desk StaffProvide Remote and Onsite IT Support to 2700 End-Users on a day to day basisTroubleshoot, Diagnose, and Resolve IT Problems related to Microsoft Windows XP, 7, and 8 Microsoft Servers including Exchange 2003, 2007, 2010, and 2103 MS SQL 2005, 2008, and 2012 Domain Controllers for Server 2003, 2003 R2, 2008, 2008 R2.

Knoxville, Tennessee Area

Installation of Cat5 and Coax cables and terminationsPlanned and setup networks, configured DHCP and DNSConfigured static IP addressing, port forwarding, and dynamic IP routing.Provided troubleshooting of phones, Cable TV, network, and home systemsTechnical Support for customers, both on the phone and in-personInstalled equipment for custom Audio / Video.

Greater Atlanta Area, Knoxville, TN Area

Installation of any IT related device found within retail environmentTroubleshooting, maintenance, repair, and recovery of failed IT hardware in live retail and office environments with complete troubleshooting of out of box failuresSetup and configuration of installed hardwareComplete ad hoc IT hardware installation tasks as neededStaging and integration.

Knoxville, Tennessee Area

Installation of Cat5 and Coax cables and terminationsPlanned and setup networks, configured DHCP and DNSConfigured static IP addressing, port forwarding, and dynamic IP routing.Provided troubleshooting of phones, Cable TV, network, and home systemsTechnical Support for customers, both on the phone and in-personInstalled equipment for custom Audio / Video.

Paragould, AR

Designed and Deployed 2nd Site Network, Specified and Setup all PCs, Server, Switch, and RouterBuilt, Supported, and Maintained PCs and Network at two locationsCustomer Sales, Service Department Sales, Developed and Maintained Wholesales Sales AccountsShipping and Receiving of products, Placed Customer and Stock OrdersSet, Evaluated, and Maintained.

Liberal Arts, Math, Economics, Sociology, Philosophy

I started out as Physics Major, took the pre-requisites Pre-Calculus, Calculus I, II, & III and Introduction to Physics I & II and Labs. I.

Bachelor Of Applied Science, Network Security And Forensics, 3.96

Technical studies focused in Comp TIA Network+ and Security+, Cisco CCNA, SUSE and Debian Linux, MS Win 7, Server 2008 R2, and Exchange.