Allan Ross Email & Phone Number

Oak Ridge, Tennessee, United States

Knoxville, Tennessee Area

I'm responsible for maintaining the infrastructure at both our Production Data Center and our Disaster Recovery Site. I actively manage VMware ESXi 6.7 Clusters using vCenter 6.7. I am responsible for our Windows Servers including 2008R2, 2012, 2012R2, and 2016 (Standard, Datacenter, and Hyper-V). Applications include Exchange 2010, MS SQL, and multiple application servers. I'm also responsible for storage - including both physical hosts, NFS, and iSCSI SAN storage. And I manage our backup infrastructure using Veeam to minimize downtime. Finally, I also work to maintain and improve the network, including upgrading to 10/25Gb connections and deploying VLANs for segregation and security.

Knoxville, Tennessee Area

Monitor, respond to, and analyze SEIM alerts from monitoring tools.Provide technical guidance / recommendations to clients to enhance their overall security posture within the managed products. Handles daily incidents; monitors, tracks, analysis and recording.Work with vendors, outside consultants, and other third parties to improve information security within the organization.Responds to security related tickets escalated from clients and works collaboratively with the client to assist in resolving security events.Work with other IT professionals to resolve fast moving vulnerabilities such as spam, virus, spyware and malware.Monitor security vulnerability information from vendors and third parties.Create Weekly and Monthly Status Reports, including daily technical task reports and contract deliverables.

Knoxville, Tennessee Area

Implementation/Configuration of technologies including: Cisco, Microsoft, VMware, EMC Storage, Citrix, etc.Implementation of Cisco routers, switches, and firewallsManaging Windows Servers, Exchange, Active Directory, Group Policy, and other server applicationsTroubleshooting of network problemsInterfacing with business customers in multiple industries

Knoxville, Tennessee Area

Primary onsite technician for service work that cannot be resolved remotely including hardware failures, networking issues, and system corruptionDelivered and setup new hardware – Desktops, Laptops, Printers, and Networking devices Joined PCs to domains, installed customer specific applications, configured static and DHCP clients Installed printers and other peripherals as necessaryRepair, replace, or improvise solutions to minimize downtime for clients

Knoxville, Tennessee Area

Senior Member of the Service Desk StaffProvide Remote and Onsite IT Support to 2700 End-Users on a day to day basisTroubleshoot, Diagnose, and Resolve IT Problems related to Microsoft Windows XP, 7, and 8 Microsoft Servers including Exchange 2003, 2007, 2010, and 2103 MS SQL 2005, 2008, and 2012 Domain Controllers for Server 2003, 2003 R2, 2008, 2008 R2, and 2012 with Active Directory Troubleshoot, Diagnose, and Resolve IT Problems related to Cisco and Juniper Routers, HP Switches, Fortinet Firewalls and Access Points, and Other Network DevicesTroubleshoot, Diagnose, and Resolve Problems related to Citrix XEN Presentation Server, VMWare, and Citrix Remote Applications including Citrix Receiver for Windows, Mac, and Thin Clients

Knoxville, Tennessee Area

Installation of Cat5 and Coax cables and terminationsPlanned and setup networks, configured DHCP and DNSConfigured static IP addressing, port forwarding, and dynamic IP routing.Provided troubleshooting of phones, Cable TV, network, and home systemsTechnical Support for customers, both on the phone and in-personInstalled equipment for custom Audio / Video systems in client’s homes Maintain and repair installed systems, removed and repair / replaced components as neededPerformed field service work at clients’ homes and offices, check system to prevent future visitsWired and installed security systems and closed-circuit camera systems for physical security

Greater Atlanta Area, Knoxville, Tn Area

Installation of any IT related device found within retail environmentTroubleshooting, maintenance, repair, and recovery of failed IT hardware in live retail and office environments with complete troubleshooting of out of box failuresSetup and configuration of installed hardwareComplete ad hoc IT hardware installation tasks as neededStaging and integration of IT hardware, with final disposition of items removed during projectSupport low voltage cabling projects as needed

Knoxville, Tennessee Area

Installation of Cat5 and Coax cables and terminationsPlanned and setup networks, configured DHCP and DNSConfigured static IP addressing, port forwarding, and dynamic IP routing.Provided troubleshooting of phones, Cable TV, network, and home systemsTechnical Support for customers, both on the phone and in-personInstalled equipment for custom Audio / Video systems in client’s homes Maintain and repair installed systems, removed and repair / replaced components as neededPerformed field service work at clients’ homes and offices, check system to prevent future visitsWired and installed security systems and closed-circuit camera systems for physical securityProgrammed control systems for Media Rooms, Home Theater, and Whole House ControlSetup enterprise class home network for maximum up-time and responsiveness of control system

Paragould, Ar

Designed and Deployed 2nd Site Network, Specified and Setup all PCs, Server, Switch, and RouterBuilt, Supported, and Maintained PCs and Network at two locationsCustomer Sales, Service Department Sales, Developed and Maintained Wholesales Sales AccountsShipping and Receiving of products, Placed Customer and Stock OrdersSet, Evaluated, and Maintained Inventory levels

Liberal Arts, Math, Economics, Sociology, Philosophy

I started out as Physics Major, took the pre-requisites Pre-Calculus, Calculus I, II, & III and Introduction to Physics I & II and Labs. I.

Bachelor Of Applied Science, Network Security And Forensics, 3.96

Technical studies focused in Comp TIA Network+ and Security+, Cisco CCNA, SUSE and Debian Linux, MS Win 7, Server 2008 R2, and Exchange.