Allan Kjærgaard Email & Phone Number

Taulov

▪ Functional leader of the employees assigned to those services.▪ Member of GOIS management team▪ Responsible for GOIS Services, excluding Network and Platform Services within the Nordic cluster▪ Full Responsible for budget and to plan and execute future investments▪ Plans and monitors the service budget and resources ▪ Act as a quality gate keeper to ensure operational readiness for changes/new releases/initial rollout in countries, e.g. as representative in Change Advisory Board ▪ Establishment, coordination and optimization of service processes in close cooperation with other IT process owners, service providers, ITSD and ▪ potential external stakeholders. ▪ Plan, perform and coordinate activities together with GOIS Management Team and other stakeholders▪ Ensuring issue-free operation on the basis of service mgmt. according to ITIL by takeover accountability of all service components and service dependencies ▪ Manage the service design and maintain the related service catalogue items (incl. service description) ▪ Implementation of the service improvement plan (SIP), capacity plans, availability plan, IT service continuity plans ▪ Implementation of ITSM. processes for the responsible Services ▪ Assurance of IT-based service quality accord. to SLA/OLA ▪ Drive improvement measures and track their implementation development and provision of figures in terms of costs of the services and the degree of fulfillment of SLA ▪ Coordination of service processes in close cooperation with other IT process owners (incl. Incident, Change and Configuration Mgmt.) ▪ Responsible security management for the service components

Taulov

“Accountable and responsible for a service or group of services ("End-to-End") for full service lifecycle, in terms of service delivery strategy, service operations and optimization. Manage cost and performance against agreed service levels, taking into account the latest technological developments and the release cycles. Other responsibilities include service level management, continuity management, performance management and budget planning for the specific services. Manage escalations with regards to service delivery and aligns with other Service Managers on a regular basis”In your particular case, the service/services should be defined as “Printing Services for Cluster Nordics”. For further detail, the tasks and responsibilities include:▪ Ensuring issue-free operation on the basis of service mgmt. according to ITIL by takeover accountability of all service components and service dependencies▪ Full responsibility for service budget, scope and quality▪ Plans and monitors the service budget and resources▪ Act as a quality gate keeper to ensure operational readiness for changes/new releases/initial rollout in countries, e.g. as representative in Change Advisory Board▪ Manage the service design and maintain the related service catalogue items (incl. service description)▪ Implementation of the service improvement plan (SIP), capacity plans, availability plan, IT service continuity plans▪ Implementation of IT Service Mgmt. processes for the responsible Services▪ Assurance of IT-based service quality accord. to SLA/OLA▪ Derive improvement measures and track their implementation development and provision of figures in terms of costs of the services and the degree of fulfillment of SLA▪ Coordination of service processes in close cooperation with other IT process owners (incl. Incident, Change and Configuration Mgmt.)▪ Responsible security management for the service components

Danmark

- IT Projects- Infrastructure WAN/LAN/Security LAN on operational level.- Copy & print, follow-me on operational level- Documentation- Security systems on operational level.- Video, access & alarm- IT Operations- Hardware (laptop, desktop servers, router, scanners etc)- Applications/Software (Microsoft, Symantec, IBM, etc.)- Innovative solutions within Schenker framework- Technical assistance during customer implementations- Keep up-to-date on relevant technologies- (2nd & 3rd level user support if needed)

Padborg

• Daglig IT bruger support• Daglig drift og support af Netværk• Daglig drift og support af Windows servere• Administration af Backup systemer• Opsætning af IT infrastruktur• IT projekter• Administration af SQL DB• EDI support• Microsoft SharePoint• BI• IP Telefoni• Mobiltelefoni

Esbjerg Area, Denmark

• Daglig IT Support• Opsætning og konfigurere IT udstyr• Account Manager• Daglig personaleledelse• Sikre drift og support af kundernes IT systemer 24/7• Udviklings projekter for virksomhedens kunder.• Faktura godkendelse samt rykker behandling• Ansvarlig for udvikling af Service Level Agreement, kontraktforhandlinger og serviceaftaler til vores kunder• Kunderådgivning omkring nuværende og kommende IT løsninger. • Ansvarlig for opsætning af KPI samt rapportering og mål opfølgning af samme.• Udvikling af IT strategi og virksomhedens fremadrettet mål og forretningsområder

• Daglige IT support• fejlfinding og opsætning af IT udstyr • Ansvarlig IT indkøb • IT undervisning. • Videreudvikling og vedligeholdelse af eget udviklet CRM system• Backup ansvarlig, • Ansvarlig for virksomhedens IT sikkerhed internt og mod vores samarbejdspartner • Faktura godkendelse

Vejen

• Daglig IT-support• Fejlfinding og reparation af IT-udstyr• Konfigurere og opsætning af IT-udstyr• Vitalisere Microsoft servere • IP og mobil telefoni• Optimere IT sikkerhed og datatilgængelighed Personaleledelse for 4 IT-medarbejdere og 1 projektleder. • Ansvarlig for IT indkøbsaftaler, leverandør samarbejdskontrakter samt leverandør forhandlinger. • Ansvarlig for udvikling af IT-drift strategi samt opsætning af KPI og Service Level Agreement samt rapportering og mål opfølgning af samme. • Optimering af IT-infrastruktur.• Sikre IT-service og drift for 300 bruger 24/7. • Projektledelse på koncern og produktion IT-projekter.• Ansvarlig for IT-budget og fakturagodkendelse. • Bemanding og uddannelsesplanlægning

Kolding

• Daglig IT support• Konfigurere og opsætning af butiks IT• Daglig ledelse af 7 IT medarbejdere.• Optimere IT Service og sikre IT driften for 465 butikker.• Bemanding og uddannelses planlægning, samt planlægning af IT servicebesøg.• Projektansvarlig for IT Retail projekter, deriblandt på et nyt POS system.• Ansvarlig for fakturabehandling.• IT indkøb og leverandør forhandlinger.• Ansvarlig for IT drift strategi og opsætning af KPI og Service Level Agreement samt rapportering og mål opfølgning af samme.

Bredebro

• Daglig IT support for 4000+ IT bruger• Fejlfinding og reparation af IT udstyr• Konfigurere og opsætning af IT udstyr• Daglig ledelse af 4 supporter • Ansvarlig for IT supporten af 3000+ bruger fordelt på 19 lande. • Ansvarlig for optimering af IT service• Planlægning af servicebesøg. • Uddannelsen IT koordinator i 11 lande med henblik på "onsite" IT assistance og derved at forbedre IT servicen. • Ansvarlig for opsætning af KPI og Service Level Agreement samt rapportering og mål opfølgning af samme

Vojens

• Daglig IT support 165 bruger • Fejlfinding og reparation af IT udstyr• Konfigurere og opsætning af IT udstyr• Backupansvarlig• Opsætning og konfigurer servere og klient pc • Opsætning af netværk.• Implementering af nyt ERP system• Bruger undervisning / ERP System

Haderslev

• Daglig support af DB2 database • Support og fejlfinding i PLC programmer (Siemens S4) • Support af produktionsudstyr og fejlfinding af samme• Uddannelse af bruger til fabriks IT systemer• Projektleder på nye produktions maskiner• Udvikle vedligeholdelses manual til produktions maskiner

Haderslev

• Arbejdsleder på vedligeholdelsesteam på MCI Tinglev• Bygge maskiner og anlæg i rustfast stål• Slibning af rustfast stål emner• Montør• Reparatør

Examined, Ledelse

Activities and Societies: Akademi uddannelse i ledelsehttp://lederuddannelse.net/Lederuddannelser/Akademilederen/akademilederen.html

Certified, Prince2

Certified, Itil

Akademi Uddanelse, Projektledelse

Activities and Societies: Projektleder uddannelse

Bachelor'S Degree, It

Activities and Societies: ITA ( IT System Administrator) uddannelse