Allan Mario Email & Phone Number

San Bernardino, Ca, Us

United States

• As the manager, I oversee 10 core systems that drive the Cage department’s operations. These systems handle critical functions such as cash handling, transactions and ensures smooth day-to-day operations, minimizing disruptions and maximizing efficiency.• Conduct monthly user access audits on the 10 systems, by identifying high-risk functions and unauthorized access.• Collaborating with Internal IT business partners and vendors to address system-related requests and resolve issues promptly.• Documenting requirements for new systems ensuring alignment with business needs and internal controls.• Collaborate with the 3rd party vendors and internal project owners in creating systems integration for process automation.• Flow chart creation comparing current to future (to-be). These visual representations help identify areas for improvement and streamline workflows.• Conduct Train-the-trainer sessions and super user interviews to assess process risks and vulnerabilities.• Oversee the department’s financial reporting requirements and automation of data extraction from 3rd party systems and internal data warehouse.• Ensure accurate commissions are billed based on the contracts with our cash service vendors (Everi & Pavilion Payments)• Streamlined the organizations Tips process by automating tip turn ins to the recycler machines. • Connect daily with IT business units, Operational Compliance, Title 31 Compliance and Accounting departments

San Bernardino, United States

• Transformed the departments manual forms into a comprehensive user-friendly application leveraging Microsoft Access for VBA.• The new application is used by an average of 400 users and saved an average of $40k in the 1st year.• Project owner for the following system installations: Casino Management System (Konami) Casino Credit Program (eMarker) Cage and Accounting Management System (CCT) Title 31 System (Synk31) ID Authentication System (Veridocs) Digital Wallet (Everi)• Automated the manual jackpot processing tracker to SAS Enterprise by leveraging jackpot data from the data warehouse• Partner with IT business units such as IT Gaming Systems, IT Project Managers, IT QA, IT Data Services and IT engineers.

San Bernardino, California, Usa

• Maintain fully stocked bars to facilitate efficient performance by bartenders and cocktail staff.• Ensure cleanliness and tidiness of bars at all times to uphold hygiene standards and create a pleasant environment for patrons.• Deliver exceptional customer service to both internal and external customers, ensuring their needs are met promptly and courteously.• Coordinate with the warehouse team to facilitate timely restocking of bar supplies and inventory management.

Suva City, Fiji Islands

• Provided essential support to the banking system, ensuring optimal functionality and efficiency.• Generated accurate end-of-day reports for bank branches, contributing to smooth operations and compliance.• Managed active directory, maintaining user accounts and permissions in accordance with organizational policies.• Delivered prompt IT help desk support to head office branches, resolving issues efficiently to minimize downtime.

Suva City, Fiji Islands

• Developed Point of Sale (POS) and front-end systems using Powerbuilder programming language, ensuring robust functionality and user-friendly interfaces.• Utilized Sybase SQL as the database backend, implementing efficient data storage and retrieval mechanisms.• Conducted comprehensive user training sessions during installations, empowering clients to effectively utilize the systems to their fullest potential.• Successfully completed notable installations at prestigious locations such as "Prouds" by the Motibhai group and Gateway Hotel boutique stores in Fiji.• Provided technical support for the WinBiz application suite, including WinBiz POS and WinBiz Inventory, resolving issues promptly to ensure uninterrupted operations.

Computer Science

Obtained certification and credits for VB.net and PC hardware courses towards A+ certification.

Associate'S Degree, It, Software Development

Pursued an 2 year degree in Information Technology (Software development)