Remote support and configuration of PCs, Macs, Servers, Firewalls, Switches, Network Video Recorders, IP Cameras. MSP support for the Hospitality Industry and internal IT support as well. User account administration for Office 365, Ekahau, Ruckus, Aruba and other systems.

Remote support of PCs, Servers, Routers, Switches and user accounts.

Windows, Macintosh and application support. Vpn, network support. 2.5 years of remote support. Since 2020 I have been heavily involved in testing and supporting Zero Touch and Autopilot. I have over 25 years of Macintosh experience.

Apple Certified Mac Technician performing Apple warranty repairs

• Phone and remote support for IBM Sterling order management system. • Phone and remote support for IBM Genesis AIX based point of sale system.

• Acquisition of new freight customers through cold calling. • Booking freight with various carriers. • Entering information into CRM and Transportation Management System. • Scheduling pickups and delivery for freight. • Follow up with customers to ensure freight delivers on time.

Phone and remote support for all Old Dominion employees. • In depth support of Windows, Citrix and AS400 technologies. • HP Thin Client, Email and Printer support. • RSA remote access support. • iPad and iPhone support. • Internal application support. • Network and infrastructure support.

• Sales and installation of Closed Circuit Television systems. • CCTV diagnostics and repair. • Network configuration and repair for remote access of CCTV systems. • PC based Digital Video Recorder diagnostic and repair.

• Fabrication and Installation of custom cabinetry and millwork. • Maintenance of shop infrastructure.

• Technical Support for Positouch and Revel Point of Sale systems. • Onsite support and installation of Point of Sale systems, Routers, Switches, Access Points, Printers and PCs. • Advanced troubleshooting and repair of PCs, Ipads, Windows Tablets, Point of Sale terminals and printers. • Administration and support of internal server and network systems. • AVG Antivirus administration.

• Phone based Technical Support for the Revel Systems iPad based Point of Sale system. • Assistance to the engineering and developer teams in identifying software defects. • Configuration of iPads, Access Points, Routers, Switches, Printers, Card Swipes and Bar Code Readers.

• Multidivisional monitoring of critical systems & applications across North America. • Support of server technologies, including Windows 2003and 2008; OS/2; HPUX; AIX; Linux; VMware. • Citrix; Dell Open Manage; HP Integrated Lights Out; HP Service Manager. • Processing of database jobs in the production and test environment with Control-M and Autosys. • Network Support of warehouses, distribution centers and data centers.