Allan Murrell's Location
Leigh, England, United Kingdom, United Kingdom
Allan Murrell's Contact Details
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About Allan Murrell
Experienced and results-driven Business Analyst and Process Analyst with a strong track record of delivering impactful solutions to enhance organisational efficiency and performance. Proficient in analysing complex business processes, identifying improvement opportunities, and implementing strategies to optimise workflows and achieve business goals. Adept at gathering and translating requirements into actionable plans, facilitating cross-functional collaboration, and leveraging data-driven insights to support decision-making. Known for exceptional problem-solving skills, a fastidious attention to detail, attentive stakeholder management and a commitment to driving continuous improvement and value creation.- Creator of the YouTube Channel (BPMN Guru) with 25+ tutorial videos on Business Process Modelling & Notation (BPMN 2.0)- Currently writing a book: THE Most Comprehensive Guide to Process Modelling with BPMN 2.0- Creator of a LinkedIn Group; Just Business Analysts with the intention of providing informative and collaborative platforms for Business Analysts and IT Professionals.- Author of the paper: The 7 M's of Business Process Management (BPM)- Currently writing an article for LinkedIn on Data Modelling which may be turned into a short book.- Managed and led teams of up to 26 people of varying roles, personalities, experience, and ages.Trained and mentored Business Analysts in...- Process Mapping / Modelling with BPMN 2.0- Writing effective user stories- Requirements elicitation- Reporting requirements- UML sequence diagrams- Data modellingAs a Business Analyst, Process Analyst and Process Architect displayed all desirable skills, methodologies, and techniques:- Stakeholder Management- Facilitating workshops to carry out Business process mapping / process modelling using BPMN- Requirements gathering / elicitation to inform Epics, User Stories, Acceptance Criteria and Use Cases- Process improvement using Lean / Six Sigma- Specifications to inform the design of software systems and Target Operating Models.- UI and UX Design- Wireframe Design- System Testing- Benefits AnalysisA key player in the delivery of projects in various sectors.- Defence / Military (BAE Systems, British Army)- Higher Education (University of Manchester, University of Salford)- Insurance (Covéa)- Logistics- Public Sector / Government- Social Housing (Riverside, Places for People)- Supply Chain- Telecommunications (Cable & Wireless, 3 Mobile)- Transport - Travel- Utilities: Electricity & Water (Electricity Northwest, United Utilities)
Allan Murrell's Current Company Details
Allan Murrell Work Experience Details
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DirectorWestcott Business ServicesLeigh, Gb
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Business AnalystBae Systems Aug 2024 - PresentWarton, England, United KingdomEntity Acquisition ProgrammeBAE Systems are acquiring organisations with key capabilities to reinforce or bridge gaps in engineering and manufacturing capabilities. Engaged in requirements gathering activities to capture:• The need for network infrastructure hardening to ensure adherence to strict security requirements.• Opportunities for new or improved engineering and manufacturing capabilities.• Requirements for strengthening of building durability and access control.Process ImprovementGiven sole responsibility to work with key stakeholder on the improvement of two critical processes: The Entity Acquisition Process and the Air Labs Cloud Enablement Process.• Captured the ‘as-is’ processes with key stakeholders using the BPMN 2 standard.• Conducted process improvement sessions to identify areas of weakness and opportunities for improvement.• Documenting an aspirational ‘to-be’ process and gaining sign-off from key stakeholders.• Agreeing strategic improving activities and projects with stakeholders and delivery teams.• Embedding KPIs to enable future analysis against improvement targets. -
DirectorWestcott Business Services Dec 2012 - PresentLancashire, England, United KingdomLimited Company for Contract roles.
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Business AnalystCovéa Insurance Feb 2024 - Aug 2024Halifax, England, United KingdomCovéa Insurance commissioned KPMG to undertake an audit of their business continuity strategy which highlighted a number of opportunities to strengthen their operational resilience. Consequently, the 'Operational Resilience' project was born.Employed on a 12 month fixed term contract, engaged primarily to ensure all processes relating to the six 'Important Business Services' (IBS) are documented using the BPMN 2.0 standard and to a level of detail that allowed the identification of vulnerabilities across seven pillars.The IBS are key to the operation of an insurance company: Buy a Policy, Change a Policy, Make a Claim, Settle a Claim and Make a Complaint. -
Business Analysis Team ManagerTvs Supply Chain Solutions May 2023 - Oct 2023Chorley, England, United KingdomTVS Supply Chain Solutions is a market leading warehousing and logistics company serving organisations such as Centrica, United Utilities, Electricity Northwest, Siemens, Coca Cola and many more. • Working within the Business Technology department, led a team of eight Business Analysts of varying levels of experience and abilities in the delivery of large-scale ERP projects, day to day changes and problem management.• Trained users across the business on the use of Azure DevOps which the Business Technology had recently adopted to manage releases of products and changes to these products when live.• Solely responsible for the modelling of the end-to-end fulfilment process (Order to POD) for the Central Stores at Chorley and their Asset Care Management facility in Preston.• Delivered a 2-day training course to 16 Business Analysts and Testers in Process Modelling with BPMN 2.0.• Delivered a 1-day training course on UML Sequence Diagrams to Business Analysts, Developers and Testers in order for them to be able to produce and interpret diagrams that model interactions between systems. -
Business Process AnalystCovéa Insurance Nov 2022 - Apr 2023Halifax, England, United KingdomSolely responsible for modelling all Motor Claims processes to inform the user stories and acceptance criteria for a new claims application (for all Business lines) to be rolled out in 2024. • Given full autonomy to go about the process elicitation to my recommended approach.• Organised process workshops with SMEs from four main business areas; Customer Motor Claims, Third Party Claims, Technical Claims and Subrogation.• Massively simplified the Vehicle Hire and Defendant Subrogation processes, identifying dozens of opportunities for improvement.• Delivered a 2-day training course to 24 Business Analysts in BPMN 2.0.
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Business AnalystAddleshaw Goddard Jul 2022 - Oct 2022Manchester, England, United KingdomContracted to conduct the analysis for the implementation of a number of IT systems across the firm. • Discovery phase for the rollout of a SaaS Template Management System (TMS) in all Addleshaw Goddard’s office locations across the globe.• A HR sponsored project for the design of an online portal (Parental Hub) for the presentation of information and resource sign-posting for parents looking to start families and support during pregnancy and parental leave.• Initiated the introduction of MS Azure DevOps for the recording of epics, user stories and acceptance criteria in a goal to move away from MS Excel to capture requirements.• Introduced Business Process Model & Notation (BPMN 2.0) as a process modelling standard into the firm. -
Senior Business AnalystThe Guinness Partnership Oct 2021 - Feb 2022Chadderton, England, United KingdomContracted to complete the discovery phase of an Asset & Facilities Management System replacement programme (Keystone to Northgate), focusing on Compliance; servicing and inspections processes for Gas, Electric, Asbestos and Legionella.• Modelled all As-Is and To-Be processes via remote workshops with SMEs and suppliers. • Documented Epics, User Stories and Acceptance Criteria for the new AMS. • Sole responsibility for migrating all data & artefacts from Excel and various repositories to Azure DevOps. -
Business AnalystStellarmann Jan 2021 - Oct 2021HMRC embarked on a programme to replace their 20-year-old Integrated Debt Management System (IDMS): • Conducted discovery phase to initially define the high-level debt management model and the hand-off between key debt recovery stages. • Sole responsibility for mapping the As-Is and To-Be processes for a specific stage of HMRC’s debt management model; Field Collections. • Suggested changes to the project scope that could introduce significant savings by demonstrating that two existing As-Is processes could be consolidated, eliminating the need for an additional phase of the project. • Documented Epics and User Stories and applied priorities based on development complexity and benefit. • Produced wire frame designs (using Balsamiq) to enable the development of a prototype in Pega Systems. -
Process Architect & Lead Business AnalystPlaces For People Feb 2020 - Oct 2020Preston, England, United KingdomLead Business Analyst responsible for the analysis of three key TOM areas of the business, covering dozens of business processes. Delivering process workshops with the view to create detailed BPMN process maps and identifying opportunities to improve the process. Compiling User Stories in order to translate into detailed system requirements in the delivery of a new CRM and property management system. -
Finance Business AnalystStagecoach Bus Jul 2019 - Oct 2019Stockport, United KingdomSole responsibility for the delivery of 50+ Finance business process maps (As-Is and To-Be) to BPMN standard:• In collaboration with key SMEs in the Finance Team, conducted a ‘discovery’ phase to establish scope and priorities of delivery.• Designed a project plan for the initial analysis of scope with key members of the Finance Team; Senior Managers and Directors.• Although not a software delivery project, adopted an agile approach in the delivery and sign-off of the product deliverables.• Planned and facilitated dozens of process workshops with key SMEs in order to capture As-Is and To-Be processes, mainly focusing on Accounts Payable and Accounts Receivable.• Designed, built and implemented a number of automated solutions (Excel VBA based) to automated laborious manual tasks. In one scenario reduced what was a repetitive and time consuming 3 hour task to the ‘click of a button’ that took just 30 seconds to complete, saving the team hours each week. -
Business Process AnalystRiverside Dec 2018 - Jun 2019Liverpool, United KingdomA programme was initiated to transform the Procurement department with the introduction of leaner processes and a strategic Source to Contract solution. Sole responsibility for the delivery of 70+ Procurement and Finance business process maps (As-Is and To-Be) to BPMN standard:• In collaboration with key SMEs in the Procurement Team, conducted a ‘discovery’ phase to establish scope and priorities of delivery.• Planned and facilitated dozens of process workshops with key SMEs in order to capture As-Is, To-Be processes, Epics and User Stories.• On completion and sign-off of User Stories, high level functional and non-functional requirements were captured. Detailed, key-stroke requirements were not required as the strategy was to procure an off-the-shelf solution; Wax Digital.• Held several review workshops to walk through processes in order to gain ‘sign off’ from key stakeholders of processes and requirements.• Captured opportunities for improvement across all aspects of the business model; policy, process, procedure, people, technology/assets, governance and reporting.• Provided classroom based BPMN training (1-day course) to 8 in-house Business Analysts who had little or no prior experience of BPMN. -
Business Process AnalystThe University Of Manchester Apr 2018 - Dec 2018Manchester, United KingdomA member of a 24 strong team of the ITS Modernisation Programme responsible for overhauling the ITS Products and Services and the upgrade of its applications and infrastructure to cutting edge technology. As the sole Business Analyst assigned to the Process & Tooling workstream duties entailed:• Documentation of processes to BPMN standard and (with stakeholders) identifying opportunities for improvement of all key ITS processes.• Worked with Service Desk managers in documenting ITIL and SIAM processes.• Facilitated workshops with the Programme Office in documenting all Project and Programme Management processes in line with the strategic solution; JIRA.• Daily engagement with ITS Resource Management in capturing User Stories and detailed requirements for an in-house developed database for capturing requests for staff resource and tracking the progress of applicants / candidates through the process.• Sole responsibility for developing the prototype system (in MS Access) using out the box functionality and Visual Basic.• Produced detailed user manuals and support documentation for the solution. -
Business AnalystElectricity North West Sep 2016 - Mar 2018Manchester, United KingdomPreston Recruited to produce specification documents and business processes with key business stakeholdersand to manage the rollout of two Geographical Information Systems; GeoField and GeoViewer.• Facilitated and led several workshop groups in gathering detailed understanding of the As-Is and To-Be business processes and procedures and translating those into business requirements, covering all 5 aspects of the business model.• Documented business and technical process flows into BPMN format and sought sign off prior to conducting requirements elicitation.• Conducted workshops to capture Epics, User stories and detailed requirements which also included capturing the data model illustrating relationships between database classes.• Managed a team of 4 technical and training personnel in the rollout of GeoField to 1100 staff across 14 regional locations; Lake District to Stockport.• Provided technical support (hypercare) for the first 6 week prior to system rollout.• Chaired daily project meetings with staff and supplier from USA and Switzerland inunderstanding the project successes and challenges.• Produced training material and training videos and scripts for the use of both systems and rolledout a web-based GIS Viewer to over 3000 staff. -
Senior Business Process AnalystManchester Airport Mar 2015 - Sep 2016Manchester, United KingdomContracted to implement a new process mapping standard (BPMN) and to document all business processes for several business areas; Assets, Security, Procurement, Property and IT.Primarily focussed on design of the target operating model (TOM) for the Passenger/Customer Journey, Aircraft Ground Journey, Asset Management, Procurement and Property workstreams, documenting As-Is and To-Be processes, requirements and KPIs. Specific high level processes were Commercial & Operational Planning, Expenditure Planning, Capital Delivery, Maintenance Services, FM and Maintenance Optimisation. Also led the process workshops for OJEU processes, Contract Management, Aviation Development and IT.Capturing requirements included gaining clearing understanding of the issues and opportunities for the main components of an operating model; people/organisation, policy, governance, technology and business intelligence (BI). Technology requirement spanned technologies such as Project Management systems, modelling systems, GIS and enterprise asset management systems, the current system being IBM's Maximo. -
Senior It Project ManagerPeel Ports Group Aug 2013 - Nov 2014Bootle, LiverpoolA truly multi-disciplined role where overall responsibility was trusted in managing the on-going software development and day to day operational support of Peel Ports’ Short Sea Shipping Systems in the UK, Ireland, The Netherlands, Belgium and Germany.• Business Analysis – face-to-face liaison with all users in nine European offices allowed the elicitation of detailed user requirements for the improvement of existing features, the design and specification of new features and the integration with 3rd party systems. Wrote over 200 User Stories and several business cases for major system enhancements.• Project Management – managing the migration of a legacy VB6 system to .NET that started in 2012. Took over from predecessor to finalise migration & manage further enhancements adopting an Agile (SCRUM) methodology. Steering the full project lifecycle from idea, through specification, development and testing. Produced regular project reports to the board and IT Management. -
Project ManagerUnited Utilities Jan 2013 - Jul 2013Contracted to take over 3 projects from the previous Project Manager: -
Business Analyst And Project ManagerThe Music Group Jun 2012 - Jan 2013Manchester, United KingdomContracted primarily to work on 2 key projects; the implementation of SAP HCM and the integration of a company acquisition by the Group – Turbosound. -
Project ManagerLaserderma Aesthetic Clinics Feb 2011 - May 2012Liverpool, United KingdomCommissioned by a start-up Aesthetic Clinic to provide analysis and advice on the viability of a new enterprise to operate from the renowned medical district of Liverpool’s Rodney Street.• Created a strong business plan and 3 year cash-flow forecast which was presented to lenders prior to borrowing for capital equipment. Assisted in the selection of suppliers and contractors.• Designed a brand image, product & service pricing structures, marketing strategy and advertising plans. Architected an intuitive and eye catching website, ensured website was SEO ready and personally designed all printed literature.• Wrote the functional specification for a bespoke Patient Management System which is currently in development offshore. Created an Access Database as an interim solution.• Project managed the fit out of the premises and managed all third party contractors.• Responsible for managing all aspects of the projects; Start Up, Initiation, Planning, Stage Management, Issue & Risks, Configuration Management, Reporting, Quality and Project Closure.• In January 2012, project is in snagging phase and is ahead of time and under budget.
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Business Analyst And Project LeadUniversity Of Salford Sep 2010 - Apr 2011Manchester, United KingdomIT Services provide a service to the university’s colleges, schools & departments in the analysis, specification, development, selection, testing and deployment of IT Systems and processes. Working on a number of projects simultaneously: -
Business AnalystCo-Operative Financial Services Apr 2010 - Jul 2010Manchester, United KingdomCFS initiated a £19m project to stabilise its telephony infrastructure; replacing its Routing Software (Genesys & Avaya), CTI, IVR, Dialler, Call Recording (NICE) and Management Information.• Responsible for stakeholder analysis and facilitating requirements gathering workshops. Managed requirements and solution traceability in Requisite Pro.• Designed the Projects’ Change Process, supporting database and documentation templates. Managed project change requests and the production of Business Impact Assessments.• Designed a Policy and Control framework to meet PCI DSS requirements in relation to the call recording application.• Produced Use Cases, Process Flow, Business Requirement and Business Operational Design documents. -
Senior Business AnalystMartin Dawes Systems Jul 2007 - Apr 2010Warrington, United Kingdom• Martin Dawes Systems is one of the industry leaders in CRM & Billing Systems (diseMP) for the Telecommunications sector with customers including BT, Vodafone, O2 and AOL.• As a Senior Business Analyst held responsibility for leading a team of Business Analysts in the production of Functional Specifications for the design of the MDS products including Web Based Self-Care.• Internal and external customer facing role, responsible for co-ordinating workshops in order to understand and document customers’ business requirements, quality expectations, acceptance criteria and long term benefit objectives.• Took initiative to write a Business Case for an enterprise wide Software Change Tracking System. Produced high-level design and prototype which was approved by the Board and successfully implemented.• Reviewed and introduced efficiencies to the Service Delivery processes and introduced new process modelling methodology and standards. -
Music Producer And Sound EngineerRed Cat Recording Studios Jul 2002 - Jul 2007Wigan, United Kingdom• Turned a passionate hobby into a successful enterprise which allowed me to spend more time with my young daughter during her pre-school years. • Built from scratch a fully soundproof and acoustically treated digital recording studio, comprising Live Room, Control Room, Drum Room and Vocal Booth. www.myspace.com/redcatstudios • Marketed the business using a well optimised website, Pay per Click (PPC) Campaigns (Google Adwords) and cross business promotion in local music shops and venues. • Worked with artists on the composition and arrangement of songs. • Highly skilled in the tracking, mixing and mastering of songs using multi-track software (Cubase) and a wide range of outboard equipment. • Set up a 2 day training course in ‘Hands on Recording’ for A-Level Music Technology Students. • Over the 6 years worked with over 500 bands and solo artists and produced over 1500 songs. • Studio featured in Sound-On-Sound Magazine in July 2003.
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Project Manager Network DeploymentThree. Nov 2000 - Jul 2002Manchester, United Kingdom• Managed the North West Region; covering Manchester and Liverpool. Headed the team of 26 in house staff and 15 external contractors.• Controlled a budget of £25m, responsible for the delivery of 400 Third Generation mobile phone base stations and Transmission High Sites.• Handled sole accountability for results on all sites and prioritised network connectivity at all sites. • Managed the project control, Risks, Issues, Actions and Requests for Change• Recruited, developed and retained Project Controllers and MSA/SS controllers, mentored and motivated the team.• Promoted and ensured decision making to achieve the set milestones, as well as proactive problem solving with functional input. -
Dtv Operations ManagerCable & Wireless Communications Jun 1998 - Nov 2000Watford, United KingdomReported to Graham Dye and Kevin MurphyBased between Watford and Bromley.Worked with Clare Preece, Lee Jolly, Colin Rourke, Tim Garrood and the late John Whatley. -
Telecoms Business AnalystSmallworld Jun 1997 - Jun 1998Cambridge, United Kingdom -
Network Planner And DirectorAm Design Services May 1995 - Jun 1997Wigan, United Kingdom
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Network Designer And Design Team LeaderCable & Wireless Communications Oct 1993 - Jun 1995Manchester, United Kingdom
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Electronics And Instrument TechnicianLem Jun 1992 - Sep 1993Skelmersdale -
Terminal Equipment Systems TechnicianThe Royal Corps Of Signals Sep 1985 - May 1992Germany
Allan Murrell Skills
Stakeholder Management
Project Management
Business Process Improvement
Project Planning
Telecommunications
Management
Business Analysis
Visio
Change Management
Project Delivery
Requirements Gathering
Ms Project
Microsoft Excel
Process Improvement
Prince2
Cubase
Vba
Music Production
Crm
It Service Management
Epm
Access
Requirements Analysis
Excel
Risk Management
Sharepoint
Music Industry
Music
Music Programming
Business Requirements
Requirements Management
Functional Specifications
Use Case
Testing
Agile Methodologies
Analysis
Service Delivery
Microsoft Project
Microsoft Access
Benefits Analysis
3rd Party Relationships
Process Engineering
Business Transformation
Stakeholder Analysis
Software Development
Software Project Management
Web Design
Google Adwords
Google Analytics
Geographic Information Systems
Allan Murrell Education Details
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Army Apprentices College, HarrogateTelecommunications -
Electrical, Electronics And Communications Engineering -
Distinction
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Army Training School, CatterickMilitary Telecommunications
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Army Apprentice College, HarrogateElectrical, Electronics And Communications Engineering
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Whitley High School, Wigan
Frequently Asked Questions about Allan Murrell
What company does Allan Murrell work for?
Allan Murrell works for Westcott Business Services
What is Allan Murrell's role at the current company?
Allan Murrell's current role is Director.
What is Allan Murrell's email address?
Allan Murrell's email address is re****@****ail.com
What schools did Allan Murrell attend?
Allan Murrell attended Army Apprentices College, Harrogate, Wigan & Leigh College And University Centre, Wigan & Leigh College And University Centre, Army Training School, Catterick, Army Apprentice College, Harrogate, Whitley High School, Wigan.
What skills is Allan Murrell known for?
Allan Murrell has skills like Stakeholder Management, Project Management, Business Process Improvement, Project Planning, Telecommunications, Management, Business Analysis, Visio, Change Management, Project Delivery, Requirements Gathering, Ms Project.
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