Account management and customer support leader with a proven record of success in executing strategic plans to meet company objectives. Numerous achievements improving customer support through rolling out new technology and associate training programs. Highly skilled in developing high-performing teams and collaborating cross-functionally to implement business initiatives, improve workflow efficiency, and decrease operating costs. Offer excellent communication and interpersonal skills to build strategic alliances and motivate others throughout project lifecycle. Salesforce Certified Administrator.Skills: Salesforce Health Cloud, Sales Cloud, Microsoft Dynamics, HIPAA administration, Healthcare Payer relations and operations, sales training, instructional design, contact center management, client services, Omnichannel customer escalation support, med tech sales & service, sales management, change management, customer experience, customer engagement, marketing analysis, direct to consumer advertising, pharmaceutical marketing, organizational effectiveness.