Overall management of a thriving Credit Management and debt recovery business involving;-Client management-Finance & Invoicing responsibility-AR Month close and reconciliation-Legal servicesLine management responsibility for the collection team including recruitment, HR, performance management & day to day operations-Development and implementation of Training & Consultancy divisionsAchievements-Increased quarterly monthly collections for key clients by an average of 42% year on year-Achieved an improvement in collection rates for top 3 clients by an average of 27%-Successful overhaul of collection policies and procedures along with implementing new strategies to increase productivity

Management of total Sales Ledger function across numerous divisions and markets involving-Credit policy-Large collection team-Invoicing team-AR Month close and reconciliation-Legal services-Risk management-Bad debt managementLine management responsibility for 12 staff and oversight responsibilities for the Australian and the US functionsRebuild relationships with key stakeholders across sales and operations to align credit and sales polices in order to reduce future exposure.Achievements-Awarded the Credit Team of the Year Award 2010 by the publishing industry body the PPA-Successful overhaul of collection team including recruitment where necessary and a wide ranging training program to maximise potential of existing team.-Achieved an overall reduction in Bad Debt charge of 82% in 2 years-Advertising Agency Bad Debt charge reduced by a staggering 94%-International Accounts Bad Debt charge reduced by over 76%-A 6% year on year increase in Cash Collection which included exceeding the highest monthly collection figures in Future’s history three times.-Implementation of complete “cradle to grave” service for the first time in company history.

Designed, build & implemented a new Credit Control function including staff recruitment, CRM system, MI reporting & targetsLine management responsibility for 10 team members across 2 sites. (UK & Ireland)Responsibility for Direct Debit collection implementation and maintenanceLine management responsibility for Sales Order Administration Dept (including staff recruitment, procedures and QA)Integrate Irish subsidiary into UK operationsAchievements-Sponsored & drove key business changes to Sales, Administration, selling guidelines and Customer Care procedures-Complete revamp and overhaul of Irish division including recruitment, policy guidelines and thorough audit of systems and procedures.-Achieved significant reduction of Bad Debt & DSO-Direct Debit failure rate reduced from 27% to 6% in first 6 months resulting in Direct Debit collections in excess of £3M in the first year (UK)-Achieved a reduction in contract failure rate from over 22% to 1% in the first month of managing the new Sales Administration Team.

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