Direct Payments Adviser
Supporting clients with all aspects of the Direct Payment system – holding account and pre-paid card set up, employment setup and support, legislative and auditing requirements. Completely overhauling and subsequently managing Connection Support’s DBS service – we are an umbrella organisation and process claims on behalf of clients.Liaising with staff at Milton Keynes Council and CCG to encourage a smooth referral process, ensure statutory requirements are met and assist in bring complex cases to successful conclusion.Manning helpline service 3 days a week, answering whatever enquiries are received, logging all incoming calls and referring to colleagues for further action, as appropriate.Assisting colleagues with financial management processes associated with the Holding Account and Payroll services we provide to clients.