Allan K. Stout Jr. Email & Phone Number

Melville, New York, Us

-Provides call center volume/staffing forecasts in order to make effective human resource decisions. -Calabrio ONE Workforce Management, Quality Management, and Analytics super administrator. -Responsible for daily, weekly, and monthly business review orchestration/reporting. -Accountable for optimal performance management of on site and vendor agent staff. -Oversees proper agent schedule adherence while minimizing absenteeism. -Liaison for IT, Network Engineering, and Customer Success Operations. -Ensures that the workforce is tuned to meet customer needs, leveraged in a manner that fits the overarching company vision, and supported by a healthy work/life balance.

Atlanta, Georgia, Us

Researched market and member data in order to write requirements for developmental increments. Worked in an AGILE SCRUM environment designed to further enhance business decision making while delivering value.

Atlanta, Georgia, Us

Implemented and maintained QuickBooks integration for new and existing Members. Worked with the QuickBooks Online and QuickBooks Desktop Syncs, while playing an important role in ensuring that Service Autopilot Members have the knowledge and skills needed to run a successful business.

Atlanta, Georgia, Us

Provided Level I and Level II support for new and existing Service Autopilot Members. Answered questions in relation to billing, isolated and logged software bugs, and provided assistance to other MSR's within the department.

Carlsbad, Ca, Us

Packaged and organized customer products for outbound pickup and transfer to satellite shipping corporations.

Washington, Dc, Us

Performed an array of functions, including demolitions, route clearance, vertical construction, obstacle breaching, and bridging. Achieved the rank of Sergeant during time in service, and deployed to a combat environment from April 2017 - October 2017.

Bachelor'S Degree, Business Administration, Management And Operations

Associate Of Science - As, Science

Science

High School Diploma, General Studies