Allante Johnson Email and Phone Number

Recovered over 1,000 stolen PCs through efficient database management in 2023, minimizing loss and risk for the company within six months.• Implemented an IP tracking system in 2023, resulting in a 25% reduction in unauthorized student activities within the first six months, enhancing network security and compliance.• Successfully investigated 5,000+ computer cases, leading to a 90% recovery rate and minimizing business disruption.• Project-managed the development and implementation of computer tracking software solutions in 2023, achieving a 50% reduction in asset recovery time and a 25% increase in efficiency within six months.• Demonstrated a high level of proficiency in the management and safeguarding of technology assets, showcasing over 5 years of experience in effectively utilizing and maintaining security equipment, leading to enhanced asset protection and risk management in 2023.

Management Information SystemsResolved an average of 50 technical support tickets per week, ensuring minimal downtime for staff and smooth operations.• Delivered real-time troubleshooting assistance and educational support for hardware and software concerns using remote control technologies in 2023, resulting in a 30% increase in first-call issue resolution within the first quarter and improved customer satisfaction.• Provided effective helpdesk support for various systems, contributing to a reduction in overall technical disruptions and enhanced workflow efficiency.• Enhanced staff proficiency in hardware and software usage by conducting personalized one-on-one training sessions in 2020, leading to improved customer satisfaction and a 20% reduction in downtime within the first three months.• Acted as a liaison between departmental users and instructional and administrative technology, ensuring timely resolution of customer issues and enhancing overall user experience.