Benjamin Allard Email and Phone Number

Lead and inspire a high performance, inclusive and diversified team to create ownership opportunities for new and existing Apple customers. Oversee multiple areas of the business with expertise in Business Development, Sales and Technical Support. • Drive sales growth and exceed revenue targets as an Apple Business Development Manager.• Cultivate and nurture strategic partnerships, serving as a trusted advisor to understand and meet customer needs.• Identify market opportunities, negotiate favorable terms, and ensure seamless collaboration with various stakeholders for continued success at Apple.• Leverage CRM and reporting to coach and adapt strategies to impact customer acquisition, growth and retention. Other responsibilities:• Collaborate with senior leadership to establish strategic plans and objectives and ensures they are achieved. • Implement innovative ideas to improve processes and performance within Operations department.• Train and develop team in customer service, product knowledge, inventory control and visual merchandising.• Monitor performance and address performance issues. • Assist with recruiting, hiring, retaining, and training a diverse and talented team.• Ensure store achieves its sales, shrink and payroll goals. • Oversees inventory management (finished goods and service parts). • Responsible for operational excellence across all areas of the business. • Responsible for all preservations and operations including maintenance in partnership with third party vendors.

• Managing vision and purpose for a team of 150+ technicians;• Bridging the gab between the employees and upper management ;• Communicating goals, strategies and milestones to accomplish ;• Supporting and guiding the team in their growth as individuals and as a whole ;• Hire and manage members of the Technical Support Team;• Design and deliver key training experiences for Technical Support team; • Use data and feedback to identify opportunities in team and individual performance;• Optimize efficiency in performance through ongoing coaching; • Create and maintain schedules that effectively support employee and business needs, while increasing customer access to services;

• Participated in active coaching where our teams do their work;• Assessed coaching behaviours and techniques, and identify coaching opportunities and successes;• Role modelled coaching techniques to ensure effective coaching conversations between leaders and team members;• Developed leaders skills and confidence when coaching, aligning coaching across all leaders;• Empowered leaders to make decisions, commit to actions, and produce improved results though coaching conversations;• Provided feedback and perspective to leaders after coaching conversations between the leader and the team member;

• Prepared team to deliver exceptional customer experiences; Assists with day-to-day responsibilities and ensures operational readiness and sustainability; • Lead and encouraged customer engagement, drive sales and awareness of Apple’s value for business and builds loyalty; • Maintained an efficient and positive customer journey through identifying obstacles, making strategic adjustments and anticipating potential changes• Developed strategies to increase access to our customers, reduce customer wait times and meet customer demands; Reviews store reporting and customer feedback; • Shared analysis to make adjustments, recognize success and finds opportunities for improvement.• Made decisions in the moment to allocate resources or adjust processes to optimize work and provide exceptional customer experience.

• Troubleshoot, diagnose, and resolve comprehensive technical problems for all Apple products and their accompanying software. Perform repairs of all products as required.• Mentored technical teams on technical and customer service issues,• Explained where technical issues may originate from as a result of having extensive knowledge of hardware and software components. Identify all customer needs and present product and service solutions.• Empathized when technology is not working as expected and explain difficult technical problems in simple terms for anyone to understand.• Supported customer promptly, prioritizing tasks effectively to meet productivity goals, setting realistic customer expectations, and providing regular updates during interactions.• Accurately documented user information and problem details across supported systems maintaining precise records of transactions to unsure service and inventory accuracy.• Actively acquired product knowledge and conduct thorough research using available tools and resources. Stay updated on in-store and online products, services, promotions, merchandise features, inventory, policies and procedures. Identified and continuously provide feedback to Apple on unique customer problems and other issues.

Structurer et catégoriser le cycle de vie des produits en magasin. Rechercher des produits intéressants, d’actualité pour en faire les achats et la distribution à travers plusieurs succursales. Intégrer plusieurs produits pour des campagnes marketing et promotionnelles. Assurer une formation continue sur les différents produits offerts en boutique ainsi que leurs présentations.

Procéder aux réparations sur appareil Apple. Former des clients sur les logiciels et système Apple. Assurer la facturation des services après-vente. Gérer et implanter une équipe de soutien de service d’installation et formation à la maison.

Réaliser des plans à grande échelle dans le domaine de l’énergie. Réviser et corriger des problèmes sur plans à l’aide de logiciels CAD. Coordonnées des travaux sur chantiers.