Key Achievements and Responsibilities:Successfully delivered a partial org migration in under 6 months.Interviewed and hired a high-performing Salesforce team of 30+ team members. Currently overseeing a team of 30+ members, including Salesforce Development, Salesforce Administration, Solution Architecture, Integration, Workato, QA, Scrum Masters, Technical Documentation, and DevOps.Supporting multiple Salesforce organizations.Managing and reviewing budgets.Implemented Workato integration between two organizations.Established and implemented CI/CD tools and processes.Data and Meta data backup, data archiving, and data seeding. Technical implementation and support of GTM systems

Implemented Salesforce environment strategy using Copado for CI/CDSupport business leaders with SFDC and connected application technical solutionsDesigned and established an Architecture Governance processOversee team of Salesforce Developers, Administrators, and Dev Ops Engineers Manage DevOps tooling: Copado, Copado Robotic Testing, Static Code Analysis, Data and Metadata Backup. Hired and built out Salesforce Platform Operations teamExperience recruiting, interviewing, and managing international team members. Implemented Ownbackup for data and metadata backup, archiving, data seeding, and data anonymizationExperience managing a team that supports: FinancialForce, Gainsight, Okta, DocuSign, Qualtircs, Marketo, Demandbase, HighSpot, etcCollaborate with the Security and Compliance leaders to ensure Pluralsight is up to date with security and other compliance measures. Manage GDPR process

Gainsight AdminGrax Configuration and AdminDun & Bradstreet Optimizer Scope, design, and build solutions for multiple business functionsLead Tech Designer for Lightning Migration

Review and build out CRM solutions with SFDCTechnical Lead Salesforce Implementations Data Migrations Technical lead on multiple Lightning Community projectsTechnical lead Lightning Migrations and Lighting optimization projects

Salesforce Developer-Apex-Lightning Components-JSON-SalesforceDX-SalesforceCLI-Git/GitHub

- Working with Agile Accelerator and Kanban Board for project management. - Release Management System Flosum- AI/Chat Bot with Dialogflow and surfaced on Lighting Community- Partner Communities - Lightning Community- Coveo search optimization - CSS, SLDS Grid- Supporting Sales, Customer Support, Accounting, and Marketing departments. - Visualforce Page Development

- Gather and document business requirements- Train end-users- Test customizations - Experience with project management tools such as Jira, Trello, Asana- Successful development and implementation of Salesforce platform for multiple departments.- Resulting in expanded interdepartmental collaboration and improved business processes. - Project management tools for scoping and project tracking with JIRA and Asana. - Worked with the following Salesforce tools: Heywire, Live Agent, Lighting Components, Service Cloud, Dataloader, Workbench, SQL, SOQL, formula fields, workflows, process builder, reports, and dashboards. - Experience with third party integrations. Including: Getfeedback, Qualtric, Informatica, Big Query, Okta, wise.io, and Liveops. - Daily management of Salesforce standard objects, custom objects, structuring user role hierarchy, profiles, permission sets, and public groups.

- Built customer support team from the ground up- Worked closely with the HQ team in San Francisco to open lines of communication for cross functional team work. - Interviewed/ hired specialist and other specialized roles. - Focus on developing and building out WFM, QA, and email support teams. - COPC certified - Managed a team of support specialists in addition to analyzing performance metrics for entire customer support department. Under my leadership, our team consistently exceeded our goals and used salesforce to maintain near perfect customer satisfaction.

I was a Team Lead in Deposit Products department for Discover Bank. I manage a team consisting of 18-28 account managers, and team coaches. I completed month ends to review each employees performance for the previous month, and write and administrator performance evaluations. I organize and complete projects to improve the overall efficiency my team and department. I completed weekly audits on customer impacting processes.