Boston Helpdesk7/31/17 – PresentHelpdesk Dispatcher, Network engineer, Network Monitor: Responsible for but not limited to the following tasks:• Telephone support to all clients• Remote access to client networks for online problem resolution• Site visits to client offices for problem resolution• Update ticket database to enter time and narrative for actions taken• Assist with monitoring of open tickets in call tracking database• Assist with dispatch of field engineers• Communication with clients to determine and resolve issues• Assist as needed with installation / upgrade projects• Handle after-hours site visits (home offices and/or tasks that can’t be completed during business hours)• Setup and configure new users for Office365• Monitoring of client environments. .

• Telephone support to all clients• Remote access to client networks for online problem resolution• Site visits to client offices for problem resolution• Make recommendations to clients regarding equipment upgrades and purchases• Update ticket database to enter time and narrative for actions taken• Assist with monitoring of open tickets in call tracking database• Assist with dispatch of field engineers• Setup and configure new users and workstations• Communication with clients to determine and resolve issues• Communication with clients for follow up on issue resolution• Work with Procurement to secure products needed for clients• Assist API / Veelo employees with computer questions/problems• Primary after-hours contact to receive calls from answering service,contact client and take appropriate action• Assist as needed with installation / upgrade projects• Handle after-hours site visits (home offices and/or tasks that can’t be completed during business hours)• Setup and configure new users for Office365• Monitoring of client environments. Fix alerts that have generated. Running of reports for various monitoring events or inventory information request.• Hands on knowledge of Solarwinds monitoring software and Microsoft SCCM