• Worked closely with the IT team to troubleshoot technical issues pertaining to financial aid systems,effectively identifying and resolving issues to enhance operational efficiency.• Designed and delivered training programs for staff to enhance their proficiency in utilizing financial aid software applications, thereby ensuring compliance with regulatory standards.• Spearheaded the design and execution of system enhancements aimed at optimizing the accuracy andefficiency of financial aid processes.• Proactively analyzed financial aid data to identify emerging trends and provided recommendations forenhancing process efficiency and operational effectiveness.• Developed and implemented technical solutions to streamline financial aid processes, resulting inexpedited fund disbursement.• Spearheaded actions required on an annual basis to ensure accurate processing of Institutional Student Information Records (ISIR) from the U.S. Department of Education (ED).• Executed configuration development to correspond with annual aid year changes to student records.• Applied updates to Oracle Cloud Student Financial Aid so that Institutional Student Information Records (ISIR) are processed correctly.• Collected and documented functional requirements for financial aid to inform the creation offunctional-technical specifications for system configuration.• Developed and refined reports using Oracle Analytics Server to perform data analysis.• Customized Oracle Student Financial Planning configuration suites to align with client specifications.• Coordinated with IT team members to implement system modifications in accordance with client requirements.• Managed the system development life cycle to ensure project milestones and deliverables were met.• Supplied configuration suites to IT for user acceptance testing, aiding in the resolution of coding issues and ensuring functional accuracy.

- Reproduced user issues to address operational challenges and propose system enhancements for minimizing user difficulties.- Customized operating systems and install client-specific software applications.- Resolved over 20 client computer issues per week through diagnostic procedures.- Delivered exceptional customer service interactions with clients.- Significantly reduced appointment duration by 66%, ensuring prompt resolution of computer-related issues.- Troubleshoot incidents involving printers, computers, and peripheral devices.- Deployed and validated personal computers, printers, and peripherals.- Conducted hardware and software diagnostics, coordinate necessary repairs, and troubleshoot computer system malfunctions.- Assist customers with setting up and configuring new devices, including computers, smartphones, smart homedevices, and peripherals.- Maintained daily tracking and monitoring of work requests to ensure timely resolution.- Collaborated with team members to analyze and test potential solutions.- Maintained effective communication with customers, management, and colleagues.- Provided exceptional customer service by greeting clients and actively listening to their technology-related concerns and needs.- Offered expert advice and recommendations on a wide range of technology products and services, including computers, mobile devices, home theater systems, and smart home devices.- Assisted clients in selecting the right products and services to meet their specific needs and budget constraints.- Explained technical concepts and features in simple terms to ensure clients have a clear understanding of their options.- Demonstrated the functionality and features of products to clients, including setup and configuration processes.- Guided troubleshooting common technology issues and offered solutions to resolve them.- Handle client complaints and escalations professionally and effectively, striving to achieve satisfactory resolutions.

During my tenure at Advanced Network Technology Solutions Inc. from January 2022 to May 2022, I played a key role in coordinating IT projects. This involved tasks such as preparing project documentation, scheduling meetings, and monitoring project progress. Additionally, I provided vital administrative support to project teams by organizing meetings, documenting minutes, and maintaining project records.One of my primary responsibilities was creating a project schedule using MS Project, which incorporated the Work Breakdown Structure (WBS) elements. I integrated a preliminary WBS into the schedule and made revisions as the project advanced. In instances where changes occurred, I ensured that the schedule was promptly updated to accurately reflect these modifications.Relavent Skills:- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)- Familiarity with project management tools such as Microsoft Project- Strong understanding of IT concepts and terminology- Strong analytical and problem-solving skills- Assisted in coordinating IT projects by preparing project documentation, scheduling meetings, and tracking project progress.- Supported project managers in budget management tasks, including monitoring project expenditures and processing invoices.- Contributed to risk management activities by identifying potential risks and assisting in the development of mitigation strategies.- Provided administrative support to project teams, including organizing meetings, documenting meeting minutes, and maintaining project records.

Maintained accountability of the company’s financial resources. Entered financial data on properties. Analyzed and reconciled property financial data to ensure accuracy.