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Allen Duenas personal email
Allen Duenas phone numbers
Coming from a customer success and sales background, I'm able to manage the whole customer lifecycle from initial implementation, adoption and retention. I am able to uncover the client's pain points and business goals and make product/feature recommendations to solve for pain points and help them achieve those goals.
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Strategic Customer Success ManagerNops Sep 2024 - PresentSan Francisco, California, Us -
Customer SuccessZesty Jul 2023 - Sep 2024San Mateo, California, Us -
Senior Customer Success ManagerTripactions Mar 2022 - Feb 2023Palo Alto, California, Us -
Mid-Market Customer Success ManagerTripactions Aug 2021 - Feb 2022Palo Alto, California, Us
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Senior Customer Success ManagerInsightly Nov 2020 - Aug 2021San Francisco, Ca, Us* Reduced the time to value for our new and existing customers ensuring that they are getting the most value out of our product and reach their business goals with the platform* Hosted Zoom training sessions with CRM Administrators to turn them into Insightly champions and be an advocate from within their company* Collaborated with Marketing Team to promote Insightly customer advocates/use cases through testimonials or webinars.* Ensured adoption of the platform and uncovered new business goals and use cases for the platform to expand features and usage.* Managed the whole customer relationship from onboarding/implementation to adoption and renewal.* Worked cross-functionally with Sales, Professional Services, Support, and Engineering team to ensure a world class customer experience. -
Customer Success ManagerInsightly Oct 2018 - Aug 2021San Francisco, Ca, Us* Host Product Training with clients to help them achieve their CRM and Marketing goals.* Manage Customer's Life Cycle from on-boarding, nurturing and renewing the account* Increase adoption and expand usage of Insightly within each account while identifying upsell opportunities* Collaborate with marketing team on building Gartner MQ SFA Customer References and industry use cases* Conduct QBR’s/Account Reviews to assess account usage and health scheduled through Calendly/MixMax* Collaborate with the Professional Services team during custom implementations of Insightly* Work with Support Team to resolve customer support issues through ZenDesk
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Enterprise Account ManagerThoughtspot Jan 2018 - Jun 2018Mountain View, California, Us* Hosted introduction calls via WebEx to identify the prospect's business needs and determine how ThoughtSpot will provide a solution to those needs* Prospect new leads using Discover.Org, RainKing and LinkedIn to determine which accounts might benefit from ThoughtSpot's software* Organize deep-dive presentations with the Regional Director and Systems Engineer with the prospects to identify opportunities and build sales pipeline* Worked with the Marketing Department to generate buzz via different promotions i.e. Bose Soundlink Promotion -
Account ManagerHewlett Packard Enterprise Apr 2017 - Nov 2017Houston, Texas, Us* Worked extensively with both local and national partners to identify prospects from SMB to Enterprise level accounts.* Invite prospects to attend marketing hosted events such as trade shows, lunch and learn, movie premieres and follow up to set onsite appointments with the local account team.* Highly proficient in navigating through SalesForce and generating reports to identify new leads. -
Sales Development RepresentativeNimble Storage Feb 2016 - Apr 2017Houston, Texas, Us* Schedule meetings between prospects and the Nimble sales team. * Map accounts using list of target companies to fill in the org chart with find names & contact info with the help of the marketing department. * Enthusiastically present our offering at a high-level over the phone and through email. * Mine LinkedIn and other online resources to identify new leads. -
Sales AssociateGnc Oct 2014 - Feb 2016Pittsburgh, Pa, Us* Organized products according to the planograms laid out by the company.* Consulted the client's dietary needs in order to to construct a supplement program specifically tailored to their fitness goals.* Received shipments from the GNC warehouses and organizing the products on each shelf.* Took an inventory count of products before the store opens and when the store closes every business day. * Promoted both GNC and Third Party products including but not limited to fish oil, probiotics, multivitamins, protein supplements and more to attain the company’s sales goals by region.* Built relationships with the clients by encouraging them to be part of the Gold Club program providing them with benefits such as discounts on all products in the store, exclusive deals and coupons only available to members.
Allen Duenas Skills
Allen Duenas Education Details
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San José State UniversityHospitality Administration/Management
Frequently Asked Questions about Allen Duenas
What company does Allen Duenas work for?
Allen Duenas works for Nops
What is Allen Duenas's role at the current company?
Allen Duenas's current role is Customer Success.
What is Allen Duenas's email address?
Allen Duenas's email address is ad****@****ons.com
What is Allen Duenas's direct phone number?
Allen Duenas's direct phone number is 140877*****
What schools did Allen Duenas attend?
Allen Duenas attended San José State University.
What skills is Allen Duenas known for?
Allen Duenas has skills like Sales, Microsoft Office, Customer Service, Account Management, Salesforce.com, Business Development, Solution Selling, Microsoft Excel, Powerpoint, Prezi, Retail Sales, Teamwork.
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