Allen E. Crane Email & Phone Number

San Diego, Ca, Us

Albany, New York, Us

Teaneck, New Jersey, Us

Blue Bell, Pennsylvania, Us

I have direct responsibility to meet with clients in pre-sales, consulting, implementation and operational scenarios.I leverage an ITIL process approach to determine business needs and align them with ITIL process lifecycle best practices.My primary focus is specifically on Service Asset and Configuration Management. A significant portion of that discipline is to ensure that ITOM and Service Management processes are successful because they leverage a high quality CMDB.Specific attention to how those processes consume data from the CMDB and provide controlled auditable means to ensure the CMDB is up to date and accurate is critical.Identifying, defining, designing and leveraging the touch points in the ITIL process; Incident, Problem, Change and Release Management with the CMDB is critical to ensuring infrastructure stability, reducing down time and improving the end user and enterprise experience alike.

Fort Mill, Sc, Us

I was responsible for 7x24 remote support of over 300,000 end point nodes including data center devices, 2nd and 3rd level support, pactch management, incident management and resolution as well as projects for a Global client with more than 7,000 locations globally.

Fort Mill, Sc, Us

I consulted with CompuCom clients to define, implement and operate Asset Management best practices including people, processes and technologies to create effective Asset Management solutions and improve business operations and strategic decision making.