Allen Hamrick Email and Phone Number

Essential Functions/Core Responsibilities • Use problem solving skills, in conjunction with tools and resources, to resolve non-standard and/or escalated issues • Answer questions independent of decision-support tools; including handling escalated calls from other customer support associatesservice advisor • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) • Greet customers in a courteous, friendly, and professional… Show more Essential Functions/Core Responsibilities • Use problem solving skills, in conjunction with tools and resources, to resolve non-standard and/or escalated issues • Answer questions independent of decision-support tools; including handling escalated calls from other customer support associatesservice advisor • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer • Clarify customer requirements; probe for understanding • Solve problems or offer solutions that are that are generally unstructured and require extensive clarification • Maintain in-depth knowledge of client products and/or services • Prepare complete and accurate work including appropriately notating accounts as required • Participate in activities designed to improve customer satisfaction and business performance • Offer additional products and/or services • Adhere to shift schedules and maintain acceptable attendance. Provide required notification of absence according to company policy Show less

Creating high-quality requested art pieces and concept art for personal clients.