Responsible for a global team of 100+ people tasked with the design, development, and delivery of software solutions. Oversee staff plus vendors for the Salesforce.com platform including Sales Cloud and Service Cloud with a combined $20M+ budget. Support over 9000 users including acquired companies with multiple software integrations and various technologies.

Responsible for technology strategy and solution delivery along with vendor and contract management. Manages a team of Project Managers, Business Analysts and Software engineers who customize and integrate Saas applications such as Salesforce.com to provide global sales automation solutions.

Managed a team of six that train on and support the Oracle e-business suite for a division of MasterCard (Advisors) with over 400 employees. Two members of the team are remote, one in a different time zone. Project managed enhancements and bug fixes for our customized Oracle Application. Lead reporting initiatives for senior management and enhanced reporting for the entire user community. Managed a budget for the Operations group including third party and tech pool funding. Coordinated knowledge sharing webinars for the Global Advisors team which strengthened the business acumen of the company. Helped analyze and transition functional support for EMS to the Finance Systems team for greater efficiency and company savings. Coordinated the testing of system upgrades and patches for the Oracle e-business suite. Conducted new hire training called “Advisors Overview”, which helps new hires acclimate to the Advisors policies, procedures and culture. Project led global scale projects such as the Customer Experience and Procure to Pay cost reduction analysis with cross functional teams.

Designed, project led and implemented the Oracle e-business Suite for MasterCard Advisors. Customized and branded the software as EMS (Engagement Management System). This suite encompasses the Sales, Resource Management, Project Management and Financial tracking for the Advisors division of MasterCard. Worked with the rest of the Advisors Operations team to train, support and help users adapt to the new system for all Advisors. Supported the company in the financial month end close including budgeting and forecasting. Developed desktop procedures and training guides for end users.

Worked as a Project Manager for several technical projects. Helped manage requests for the New York Application Development group and acted as the Business Analyst/Lead Developer for all business units within MasterCard. Worked with the business owners on over fifty applications both enhancing existing and creating new Lotus Notes databases.

I mentored a veteran to help transition into private industry

Hands on Project Manager for several projects at different client sites including a Lotus Notes Sales Force Automation tool at American Express. Assisted salespeople on client visits as a technical resource. Managed a staff of 10 people and was responsible for staff reviews and professional development as well as interviewed and hired new staff. Worked on and coordinated several internal projects such as server migration, web-site implementation, contact management and e-mail conversion.

Administered Notes 3.0 and Notes 4.5/Domino Servers for worldwide Notes environment. Developed applications in Lotus Notes 4.5/Domino using LotusScript including ODBC connectivity to Sybase for many departments within the organization. Migrated databases from Notes 3.0 to Notes 4.5 including a 27 database project tracking application. Worked with managers and staff to replace legacy systems with easy to use Lotus Notes applications. Developed and maintained budgeting and reporting applications in Powerbuilder, UNIX, and Sybase. Managed and conducted Y2K testing on various Notes and Powerbuilder applications.

Developed a Deviation/Observation Response system for a division of Johnson and Johnson in accordance with strict FDA guidelines. Was instrumental in the entire project life cycle including requirements definition, workflow process, electronic signatures, design, development and rollout. Migrated this system to Lotus Notes 4.0 in Phase II, to take advantage of new capabilities such as action bars, agents, LotusScript, navigators, subforms, sections and views. Customized several tracking databases for NYNEX Science and Technology so their field representatives could efficiently locate valuable information and take immediate action. Designed, developed and implemented several internal Lotus Notes databases including Help Desk Support, a company wide registration system, and various discussion and tracking databases. Evaluated various automation techniques to implement these systems. Team Leader for a Corporate Domino Server rollout. Created a Domino Intranet test site to view current Notes applications through different browsers such as Netscape, Internet Explorer, and Lotus Notes 4.5. Administered PCLC’s Lotus Notes servers for seven branch locations including installation, creating/recertifying users, replication, security, connectivity and mail routing. Developed a training course for a rollout of new forecasting software for a large corporation’s national sales force. Wrote and led technical training manuals for users and administrators ranging from Beginner through Advanced levels including a two day HTML class, a two day Lotus Notes Developers class, and a three day Lotus Notes Administrators class. Formed and led a centralized Help Desk function to provide support for all clients from seven offices. Responsible as a hands-on Help Desk Manager for providing software support. Organized and implemented a fee for services concept to provide support for clients that needed help beyond basic technical support.