− Build a dynamic and efficient IT team by hiring and developing high-potential individuals− Ensure operational continuity for 400+ users across 5 sites throughout CA− Assist Americas IT leadership with training development and infrastructure management

− Ensure KTLO tasks including district backups complete consistently− Develop and document global solutions for Windows PC deployment, including MDT and SCCM− Provide excellent customer service via helpdesk tickets for 350 local and remote users− Master PowerShell fundamentals and implement scripts in production environment

Point of Sale equipment maintenance and troubleshootingIncludes traveling to myriad locations, daily interaction with new managers and employees, maintaining and configuring PCs of various types, point of sale terminals, registers, pin pads, printers, scanners, monitors, bump bars, modems, routers, switches, and nearly any other imaginable type of business technology.

Oversaw specific client data projects from start to finish. Handled direct client communication for highly complex, time-sensitive projects. Ensured that communication with the client and within the corporate environment was accurate and concise.

Initialized and finalized complex digital projects involving client data. Included entering orders, clarifying project instructions and guidelines, completing high volume print projects, and creating digital media containing finalized project data.

Assisted sales representatives with management of projects by communicating complex details clearly with clients, transporting sensitive documents and data, and delivering products on time.

Assisted sales representatives with management of projects by communicating complex details clearly with clients, transporting sensitive documents and data, and delivering products on time.

Assisted sales representatives with management of projects by communicating complex details clearly with clients, transporting sensitive documents and data, and delivering products on time.