Major Incident manager (MIM) | ITSM Process Expert | Data Analytics EnthusiastI am a results-driven ITSM Analyst with 3 years of experience having strong background in IT Service Management (ITSM) processes and a passion for harnessing data to drive insightful decisions. My journey in the realm of technology has equipped me with a deep understanding of ITSM frameworks and methodologies, enabling me to streamline operations and enhance service delivery for organizations. My expertise lies at the intersection of IT operations, process optimization, and data-driven insights.🔧 Key Skills & Proficiencies 🔧🔹 IT Service Management (ITSM): Proficient in designing, implementing, and optimizing ITSM processes to ensure seamless IT service delivery, incident resolution, problem management, and change control.🔹 Data Analytics: A keen interest in data-driven decision-making, with hands-on experience in leveraging data analytics tools to extract meaningful insights and facilitate strategic planning.🔹 SQL: Skilled in writing and optimizing SQL queries to extract, transform, and manipulate data from various sources, contributing to informed business decisions.🔹 Power BI: Proficient in creating dynamic and visually appealing dashboards using Power BI, effectively communicating complex data trends and patterns to stakeholders.🔹 Advanced Excel: Experienced in utilizing advanced Excel functions and features to analyze data, generate reports, and automate processes, enhancing operational efficiency.I am fueled by my passion for unraveling the potential hidden within data and transforming it into actionable insights. With a continuous thirst for knowledge, I am dedicated to staying updated with emerging technologies and industry trends in both ITSM and data analytics. I aspire to contribute to innovative projects that leverage data to optimize operational strategies, enhance user experiences, and drive organizational growth.