• Analyze and resolve problems with business processing that have been raised by users or found by monitoring• Raise and track implementation of new features and bug fixes using JIRA• Conduct testing in UAT environments• Compile and generate monthly metrics reports to senior management• Lead and coordinate DR application tests to ensure sufficient resourcing and proper evidence documentation• Continuously update and improve application monitoring• Update team documentation in Confluence• Run queries on the KDB platform to investigate client trading issues• Provide trading floor support for FX and Commodities traders, sales desk and the ecommerce client services team • Provide support for global Front, Middle and Back Office users across multiple trading systems• Write SQL queries• Unix scripting

• Provide 1st line support of global production environment on over 100 Commodities applications • Review and implement scheduled releases into the production environment• Created SQL for Operations to use in their daily trade reconciliations• Train and develop junior members to improve support team• Openlink Endur expert• Knowledge of SolArc RightAngle

• Provide global production support on over 50 Commodities related applications and system feeds• Lead the Change Management process• Responsible for the build out of Agriculture in Openlink to provide the business the ability to begin trading these products• Responsible for the build out in Openlink to allow our business in China to trade in Chinese Yuan denominations• Liaise with business and technology teams on various system enhancement projects• Provide over-night and weekend support for all our Commodities applications