● Recruit and Hire Strong Member Account Managers:○ Source strong candidates, conduct phone screening, onsite team interviewing and make hiring decision in consultation with VP of Customer Success.● Performance and Compensation Management:○ Coach and develop team members on a daily basis.○ Prepare and deliver formal performance evaluations with 360 degree feedback annually.○ Periodically review employee pay relative to contribution and experience and make adjustments.○ Develop and Manage Member Advocacy and Support annual budget.● Develop high level of expertise in the Vendini ticketing solutions in order to support the team and make sound judgment calls, assist with troubleshooting and represent the product issues and customer needs to engineering and product management .● Member Account Manager Responsibilities:○ Respond to inbound customer issues and questions via email and telephone: troubleshoot the issue, determine the source of the customer’s issue working with engineering if required and follow­ through with the customer to make sure the issues are completely resolved.○ Be responsive to all customer requests. Always respond within Vendini’s committed service level time frames.○ Solve technical as well as business related issues for members.○ Troubleshoot problems to arrive at root cause and clearly document the problem description.○ Provide in-­depth system trainings for customers and peers.○ Proactively call assigned portfolio of customers on a regular basis to proactively ensure they are satisfied with the operation of their Vendini solution, share new product features with them and discuss ways they can better optimize their use of Vendini ticketing solutions.○ Understand complex customer issues and report them concisely into the Vendini customer support system with clear and complete documentation.○ Consult with customers to understand unique business requirements.○ Quickly resolve all issues that are escalated to to me by my team.

I continue to fulfill all of my previous duties as Patron Services Manager, however additional tasks have been added over time and now a second title has been added. In addition to my previous duties, I have also been responsible for: • Managing the company’s Google Analytics, including upgrades, to provide detailed campaign metrics for advertising and social media campaigns. Generate reports per ad channel and campaign.• Initiating a new stream of revenue for the company through merchandizing, including the hiring and managing of new staff to process orders. Responsible for creating a new system to allow merchandise orders to be placed at the performance venues.• Hiring and training the Volunteer Coordinator, Box Office Assistants, and all volunteers that assist both at the venues and as administrative help at the office.• Initiate and maintain new Group Sales efforts targeting local housing complexes and residence agencies.

• Assisted in the development of marketing strategies and managed the processing for subscription renewal, group sales, single-ticket buyers, and telemarketing campaigns; assisted with the production and distribution of campaign and promotional materials.• Assisted with both long-term and short-term strategic development of the organization’s marketing and ticket services efforts through the generation and analysis of spreadsheets and database reports.• Maintained and managed the integrity of the ticketing/patron database, including the collection, input and processing of patron data, creation of ticketed events, and general account management.• Provided administrative support for other departments for all requests relating to the database and ticketing, including but not limited to mail list creation, sales analyses and statistics, year-over-year data tracking, and more.• As the only point of contact for most patrons and venues, managed all facets of relationships with subscribers, donors, VIPs, group sales, single ticket purchasers, venue box offices, as well as any company seeking donations.• Responsible for contacting previous subscribers and current patrons to encourage continued support of the company, through renewed subscriptions and donations.• Managed and trained all volunteers and new staff on systems operations.• Responsible for all database operations for the gala, the company’s largest yearly donor event. Operations included pre-event patron registration, table purchasing, donation processing, gift and in-kind entry; night-of patron check-in and live auction processing; and post-event processing of silent auction purchases, payment follow-ups, and generation of all tax documents necessary for attendees.• Developed and instituted new ticketing policies to increase client satisfaction and increase revenue.• Managed all discounting and ticketing partners to increase revenue and sell out venues.

• Client services and account management professional.• Handled the entirety of the client relationship with more than 50 businesses, from contracts to billing, including inventory, creative management and campaign optimization.• Ensured client satisfaction by providing prompt problem resolution, managing project initiatives and integration, and encouraging growth of the business.• Provided cross-department analytic reports regarding campaign metrics and daily updates.• Utilized multiple spreadsheets and worked closely with accounting to ensure timely and accurate billing of all clients.

• Client services and account management professional.• Responsible for being the main as point of contact for business partners and acted in a sales capacity to seek out new clients.• Handled the company's media and advertiser accounts for the affiliate marketing division as it branched into Facebook and social media.• Encouraged growth of business and increased the company's presence in Facebook advertising by creating and running ad campaigns on behalf of clients.• Handled the entirety of the client relationship with more than 30 businesses, from contracts to billing, including inventory, creative management and campaign optimization. • Ran campaigns with companies like Netflix, Facebook, and Zynga.• Responsible for managing the quality control efforts to ensure client satisfaction with all online traffic being driven to their orders by both in-house or affiliate partners.• Ensured client satisfaction by providing prompt problem resolution, managing project initiatives and integration, and encouraging growth of the business.• Provided cross-department analytic reports regarding campaign metrics and daily updates.

-Collaborated on marketing strategies and advertising campaigns for local bars, restaurants and social events.-Assisted with billing and generated invoices for clients.