As a owner operator , I have managed a 24 hour wrecker service, full service automotive and body shop to include foreign and domestic repairs. I started working in my family business in automotive repairs and wrecker service. In October 1993, I purchased the business and moved the location to allow for growth and additional services. My responsibilities includes but not limited to :• Engaged with customers to resolve escalated issues, discuss and arrange payment schedules, facilitate automotive repair services and support customer satisfaction objectives• Assessed, optimized and elevated operations to target current and expected demands• Oversaw personnel recruitment, performance and scheduling• Managed day-to-day operations, including supervision and assignment delegation of team members• Established, enforced and updated policies to keep business agile and responsive to changing market conditions• Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications• Drove substantial profit increases by leveraging market knowledge and natural leadership talents• Experience in maintaining re pore during conflict resolution• Directed day-to-day operations, including maintenance, equipment functionality and financial management• Cultivated strong relationships with insurance company representatives, Automotive vendors and community groups and to drive business development initiatives