Allen Meyer Email & Phone Number

Austin, Texas, Us

Enterprise Shared Services – Lead global teams of service professionals dedicated to customer satisfaction, continuous improvement, and operational excellence. Our mission is to create product development platforms and customer-centric support programs for the industry’s largest solution providers. Responsibilities include:• Fiscal Management – Reduced annual operating expenses by $44M in FY24. Area of focus included Demand Signal/ Forecast Management, Operational Optimization Facilities Consolidation and Software Licenses Renewal • IT Operations – Support over 30,000 virtual servers across 10 Global Business Units. Teams build integrated environments for Product Development, Quality Assurance and Customer Support. In addition, publish over 350 software releases, manage enterprise disaster recovery efforts and own vendor management activities. • Application Systems Management – Respond to over 20,000 customer service requests each year, remediated nearly 3,800 defects annually while reducing customer escalations 71% by implementing a support model that aligns maintenance services to the needs of the customers. • Cloud Engineering – Institutionalized an ITIL-based global support model designed to address the unique needs of Cloud Services. Attributes include: Multi-tier application support, patch management procedures and a customer advocate program• Global Content Management – Worldwide teams translate Oracle’s products into 17 languages, maintain over 10,000 pages of end-user materials and deliver 30 training courses per year. Process improvements increased global customer satisfaction by 43%.• Strategic Quality & Process Improvement – Partner with customers, Product Development and Support Teams to continuously improve the quality of over 30 enterprise products. Reduced the backlog of customer reported defects by over 50% through the introduction of a customer-centric User Acceptance & Validation Program.

Minneapolis, Minnesota, Us

Enterprise Systems Integrator – Reengineered and focused a professional services organization of over 100 associates guided by customer satisfaction, repeatable processes, and fiscal responsibilities principles. Grew the business by 21% within the first year resulting in revenues of over $12M, established a 70% offshore development capability, while improving employee satisfaction.

Dublin 2, Ie

Global System Management – Leader of multiple teams responsible for application system support, enterprise portfolio management, and shared services delivery. Architected a performance management model that leveraged associates, local contractors and off- shore resources to deliver highly available systems, partnership with business executives and reduced costs

Richfield, Minnesota, Us

Supply Chain Systems Management - Directed application infrastructure and operating processes for enterprise fulfillment capabilities routinely processed in excess of 700k transactions per hour, operating without interruption during the Holiday Season, which resulted in a 98.5% in-stock consumer experience. Supported seven continuously operating distribution centers; application portfolio included receiving, distribution, return-to-vendor, and traffic management programs.