Deployed and managed Acronis Cyber Protect for client organizations, ensuring robust cybersecurity measures and data protection.Successfully implemented patch management procedures ensuring all end devices were up to date and secure.Played a key role in incident response activities, swiftly addressing and resolving security breaches or system vulnerabilities.Provided exceptional support and assistance at the service desk, promptly addressing user issues and fulfilling service requests.Consistently delivered excellent customer service, fostering positive relationships with clients and ensuring high satisfaction levels.