• Working as Project Manager for an Insurance company across multiple projects, including performance improvement and product implementation. Monitoring and managing performance of staff and workstreams within projects and reporting to Steering Committees and C-suite members, reviewing new and existing processes to assess suitability and making recommendations for process improvement based on business and stakeholder feedback. Facilitating workshops for requirements gathering, working with internal procurement and IT to drive RFP process and evaluate suitable vendors for new system implementation. • Working as a Manager in an immature PMO for a Pathology company providing support across the Transformation Portfolio, providing guidance and insight to improve the PMO function’s operations, supporting and creating business artifacts for reporting, designing and implementing governance strategy for Risk Management, agreeing content and terms of reference for various review forums. Working with Project Managers and wider Project teams to implement best practices and giving Project teams insight into post-project activities of project closure, reviewing and implementing lessons learned and benefits realisation.

• Working as a Business Analyst on a system review project for a prominent life sciences organisation, evaluating and recording ‘as-is’ processes and system landscape and working with the business to establish ‘to-be’ processes in line with business requirements. Collating system requirements through workshops with feedback from stakeholders across the business, carrying out market review and collating vendor information, creating requirements scoring matrix to inform vendor recommendation.• Working as Project Manager for a Property Management company on a Data Migration project, developing and maintaining project plan for future migrations, reporting project progress to Change Steering Committee and C-suite members, overseeing data migration from inception to testing to delivery, reviewing and improving data migration strategy, managing project team to ensure timely completion of project tasks. Overseeing and co-ordinating the successful migration of data from acquired companies and integration into the client’s system environment.• Working within a startup PMO function for an Insurance company providing cross-departmental support and devising and implementing governance structures. Creating business artifacts for reporting, project monitoring and management, reviewing ‘as-is’ and working with the business to design ‘to-be’ processes. Offering Project Management support and guidance to drive best practices and sharing knowledge to implement within other projects.

• Managing a Document Management Project aimed at reducing the reliance on physical storage and arranging for scanning of documents across various office and archive locations, resulting in an 85% reduction in total volume of documents stored at the archive, as well as the set-up and creation of a digital archive in SharePoint.• Implementing a Digital Mailroom project providing an outsourced mail solution to replace the internal post room, resulting in a 50% reduction in cost of mail processing and enabling full flexible working by providing a remote printing system and removing the need for members of staff to attend site to process mail.• Implementing the Hosted Teams Voice project, setting up the ‘soft phone’ system to replace physical desk phones with online Microsoft Teams-based calls, enabling remote working solely on laptops without the need for any work mobile or desk phones. • Co-ordinating between the business and suppliers, effectively managing expectations of stakeholders and resolving issues where necessary• Procuring suitable suppliers for projects through new and existing frameworks• Creation and updating of Project Management documentation including PID’s, Business Cases, Project Plans etc

• Assisting with the implementation of the Data Quality and Tenancy Digitisation projects• Being the main point of contact between the business and the supplier for any queries or issues• Designing interim database solution where tenancy and lease documents are held, as well as the key clauses extracted from the documents in line with the business’ requirements.• Sourcing and reviewing various types of occupancy agreements• Researching and interpreting lease language to provide the Leasehold Team with concrete information for effective leasehold management• Working with other companies and departments to collate leases and information to help deliver scope of the project• Working with the Leasehold team to agree the scope and information to be extracted from the lease and tenancy documentation.• Assisting with the creation of a Service Charge review system, allowing the Leasehold team to compare estimates and actuals, percentage uplifts and identify and log any erroneous charges for management and resolution.• Carrying out a review of Network Homes’ service charge coding hierarchy and reviewing this versus information captured from lease agreements and putting forward recommendations for new coding structure with updated tranche information and block/estate codes.• Overseeing the capture and recording of Managing Agent information from lease and transfer documentation, to enable Network Homes to have a record of all responsibilities of Managing Agents and themselves for their properties to enable better management of these services.