Proven Business leader with over 20 years experience developing and managing complex environments including 24/7 data centers, Helpdesk call centers, Tier 1 and Tier 2 Business Operations teams. Implementing and utilizing ITIL framework to achieve maximum availability and efficiency of your business.CAREER ACHIEVEMENTS – IT & Operations Management• Successfully managed 7+ million dollar IT Infrastructure construction in new 325K sq ft office building.• Designed and managed the construction of three highly redundant, secure data centers within budget and on schedule.• Developed, staffed, and managed two state-of-the-art Sun Certified 24/7 Helpdesks and Operation facilities for colocation data centers. These leading edge technology centers had the ability to failover to the other providing redundancy during outages, primarily hurricane preparation. • Organized data center migration to new facility flawlessly and without unscheduled downtime.• Led initiative to downgrade mainframe environment from a V02 to a T02 level without reducing processing volume or response time. Savings exceeded $500K annually.• Planned and managed a scheduled three day outage of an entire data center to upgrade electrical hardware. Upgrade was successful with all systems online 24 hours ahead of schedule. Role included scheduling of all IT resources, security, staffing of support personnel, third party vendor coordination and business unit involvement for post testing.