As a Sales Manager at I & H Furniture House, I led a team of 15 sales associates to exceed sales targets and increase overall sales by 25% in the first year. I implemented strategic sales plans, optimized the sales process with a new CRM system, and fostered strong client relationships, resulting in a 30% increase in repeat business. My role also involved expanding our market presence and improving team performance through training and mentorship.

At DT Cleaning Services, I served as a call center representative for 2 years, managing high volumes of customer calls, resolving inquiries and complaints, and providing information about our services. I effectively coordinated with internal teams to ensure customer satisfaction, updated CRM systems accurately, and contributed to sales and customer retention efforts. This role enhanced my skills in communication, problem-solving, and customer relationship management.

As a Customer Service Representative at Fidelity Bank, I provided exceptional support to customers, handling inquiries, resolving issues, and processing transactions efficiently. I consistently exceeded performance targets and received positive feedback for my communication skills and professionalism. My role involved using banking software, adhering to regulatory guidelines, and collaborating with various departments to ensure seamless service. This experience enhanced my problem-solving abilities and equipped me with strong customer service skills in a fast-paced environment.