Bren Baga Email and Phone Number
Dynamic professional with a unique blend of transferable skills in IT and customer service. Skilled in leveraging technical knowledge and interpersonal abilities to enhance customer experiences and develop efficient solutions. Demonstrated success in collaborating with diverse teams to deliver quality results and improve operational processes. Adept at communicating complex technical concepts in an easy-to-understand manner, ensuring customer satisfaction and fostering strong client relationships
Heritage Skills Development Centre (Hsdc)
View- Website:
- hsdconline.org
- Employees:
- 13
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It AdministratorHeritage Skills Development Centre (Hsdc)Toronto, On, Ca -
It Technical SupportHeritage Skills Development Centre (Hsdc) Oct 2024 - PresentToronto, Ontario, Canada -
Web DeveloperFreelance Dec 2020 - Jul 2021Toronto, Ontario, CanadaTasked to create a client's concept of a simple hobbyist online store. With a very limited budget, I had to piece together known and unknown components to a compact service. Research was done to integrate 3rd Party APIs for authentication, payment, and shipping like OAuth2.0, Stripe, and EasyPost to custom websites using React, Node, Laravel, MongoDB, MySQL, and AWS. This resulted in a beautiful and efficient online store and a compact CMS site.- gathered client requirements and… Show more Tasked to create a client's concept of a simple hobbyist online store. With a very limited budget, I had to piece together known and unknown components to a compact service. Research was done to integrate 3rd Party APIs for authentication, payment, and shipping like OAuth2.0, Stripe, and EasyPost to custom websites using React, Node, Laravel, MongoDB, MySQL, and AWS. This resulted in a beautiful and efficient online store and a compact CMS site.- gathered client requirements and undertook project’s feasibility in terms of time & budget- employed SDLC approach to plan, develop, test, and deploy the project such as the use of Domain Class Diagram, User Flow Diagram, UI Prototypes, and Use Cases to prioritize tasks and eliminate unnecessary tasks- applied iterative Agile approach with TDD to craft User Stories, develop code, debug, do unit tests, and integration tests- took into account security risks such as CORS, CSRF, SQL Injection, and DDoS by utilizing OAuth2.0, latest frameworks, AWS WAF, encryption, and HTTPS- deployed through cloud services for scale, quickness, and portability like AWS ECS, RDS, Redis, SQS, SES reaching 99.9% availability- utilized templates like BootStrap for user-friendly experience- used latest technologies like React, NodeJS, Express, PHP, Laravel, MongoDb, and MySQL- reduced monthly tech infrastructure cost to $40- employed software engineering principles for efficiency and maintainability such as Design Patterns, DRY, and KISS- undertook continuous integration, deployment (CI/CD) and support with Docker, Github Actions, AWS ECS with 0% downtime Show less
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Intern / It SupportCollega Sep 2018 - Nov 2019Toronto, Ontario, CanadaThis company provided me the opportunity to collaborate with customers, peers, and management to plan and execute on tasks accordingly. Among many, the most memorable experience there was the yearly “Give & Receive” company promotional event. I was issued to create and lead the project of processing & deploying digital gift cards on emails, Android phones, and Apple Wallets. I had to collaborate with various departments, research, tinker, and critically cross-pollinate concepts of IT… Show more This company provided me the opportunity to collaborate with customers, peers, and management to plan and execute on tasks accordingly. Among many, the most memorable experience there was the yearly “Give & Receive” company promotional event. I was issued to create and lead the project of processing & deploying digital gift cards on emails, Android phones, and Apple Wallets. I had to collaborate with various departments, research, tinker, and critically cross-pollinate concepts of IT (networking, servers, 3rd Party providers, software, C#, PHP, MS SQL) to deliver the product. A successful, massive $800,000 in sales was generated from that 1-day promotion.- communicated effectively both in-person and through digital means (email, phone, Skype, Zoom, FaceTime) and patiently accommodated users with their needs- troubleshoot & deployed computers, servers, applications, phones, printers, & peripherals (ie. Windows Servers, VMWare, Windows 10, MacOS, iOS)- did backups, restores, and clean-ups for PCs, servers, and storages- fixed network issues related to modems, routers, switches, LAN wires, WiFi- managed user accounts, emails, documentations, and tech inventories using Active Directory, Azure, Fresh Service, Meraki, Microsoft Office, Google Workspace, Cisco AnyConnect, etc.- prioritized, resolved, and escalated tickets to appropriate team members- resolved tasks on database management and website issues using C#, ASP.NET, JavaScript, HTML, CSS, PHP, Laravel, MySQL, and MS SQL- participated in on-call rotations and occasional overnight deployments, migrations, fixes, and security attacks- proactively suggested new tech and workflows to manager and peers to make processes more efficient and mitigate future security vulnerabilities such as adoption of Next Gen Anti-virus- orchestrated, integrated, and built new software components for other departments to use for customer data analysis, surveys, and ease of use such as integrating with MailChimp and Google APIs Show less
Bren Baga Education Details
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Software Engineering Technician
Frequently Asked Questions about Bren Baga
What company does Bren Baga work for?
Bren Baga works for Heritage Skills Development Centre (Hsdc)
What is Bren Baga's role at the current company?
Bren Baga's current role is IT Administrator.
What schools did Bren Baga attend?
Bren Baga attended Centennial College.
Who are Bren Baga's colleagues?
Bren Baga's colleagues are Atiba Christiana, Amina Saqib, Uzma Azam, Hammed Asekun, Patricia Andrea Aguilar, Esther Nyaga, Iman Nooristani.
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