Allen Barrow Email & Phone Number

Hardeeville, Sc, Us

Savannah, Georgia, United States

Peachtree City, Georgia, United States

• Lead the Product Quality detection, data analysis and categorization process from warranty and various customer and dealer contact points• Manage the warranty parts return process to validate and understand the cause of reported component failures.• Develop warranty data and claim submission process improvements.

Lagrange, Georgia

Lead contact for commercial / field issues on Wheel Skidder products.Lead resolution on issues impacting quality and acted upon them appropriately with various areas within the company. Defined and established processes for warranty claim processing, field rework campaign development and communication for all Weiler Forestry product teams.

Lagrange, Georgia

• • Worldwide accountability to monitor the overall performance (including reliability, durability, maintainability and serviceability) of current and future Wheel and Track Skidder products.• Identify, investigate and prioritize all significant field problems to maintain and improve Wheel & Track Skidder product performance.• Lead Continuous Product Improvement teams to provide resolution of field problems.• Executed field follow programs to evaluate overall customer acceptance of new product.• Planned and executed 527B Field Follow program with 2 machines placed at customer locations in Indonesia.• Planned and executed D Series WSK Field Follow program with 8 machines placed in North America and Brazil.• Managed PPRD system documentation• Executed Serviceability Audits on NPI machines and provide input for the setting of product reliability, durability and serviceability goals stated in the functional specifications.• Reduced the warranty cost and customer impact of field product problems by creating field rework programs and product support programs.• Authored service publications to announce significant product improvements (via Service Magazine) and temporary field fix information (via Tech Info Bulletin).• Issued Parts Stock Authorization letters to meet abnormal demands due to new field problems.• Provided technical product support to Cat dealers, Corporate Account Managers, Subsidiary Service Groups, Warranty Technicians, Sales Development, Product Support Development, Test & Evaluation, Research, Service Training, etc.• Participated in Safety Audits and provide technical assistance for defense in Product Liability lawsuits.• Conducted dealer and customer visits to personally provide expert technical assistance on urgent field issues.

Project leader responsible for:Implementation of the Caterpillar Production System in the Forest Products LaGrange, GA facility. Coaching, teaching, and developing others to use the tools and methodologies of CPS.Eliminating waste in every process and driving the organization towards "Gold" standard on the CPS assessment.

Managed product and process improvement projects for the resolution of complex product quality and reliability problems. Directed cross-functional teams to define problem, conduct root cause analysis, and develop solutions for complex design & process related non-conformances. Monitored the progress of support organizations including Engineering, Marketing, Product Support, Purchasing, Supplier Quality, Operations and Planning to deliver interim and permanent corrective actions.• Closed 20 projects generating $985K in savings to Caterpillar.• Contributed to 60% improvement of Very Early Hour Reliability & 46% improvement of Mean Dealer Repair Frequency.

Provide commercial entity product support for SCM product (STEX or STTT). Responsibility included monitoring overall product performance (including reliability, durability, serviceability, and repairability) of the current and future product. Served as a back up Tier II DSN Consultant for CAT Dealer Solution Network. Worked with Product Support, Marketing, Engineering and Assembly/Operations personnel to identify resolution to customer problems and prioritize continuous product improvements. Responsibilities also included monitoring warranty expense, warranty to sales ratio and DRF contributors. • Managed division level project for the planning and execution of the BCP Service Conference in October 2006 for approximately 150 CAT Service Reps and Dealer Service personnel.• Achieved or exceeded corporate targets for warranty expense, warranty to sales ratio and Dealer Repair Frequency contributors.• Created multi-generational project plan for product feature offerings related to serviceability, supportability, and reducing owning & operating cost of future small hydraulic excavators.

Managed product and process improvement projects for the resolution of complex product quality and reliability problems. Directed cross-functional teams to define problem, conduct root cause analysis, and develop solutions for complex design & process related non-conformances. Monitored the progress of support organizations including Engineering, Marketing, Product Support, Purchasing, Supplier Quality, Operations and Planning to deliver interim and permanent corrective actions. • Completed 13 projects• $500K + in savings to Caterpillar

Provide technical information and troubleshooting to dealer technical communicators. Perform field problem investigation and resolution. Assist product service engineers with product problem identification and initiate product support programs. Complete ad hoc warranty and reliability analysis to support division and corporate quality initiatives.

Responsible for managing the orders for the MWL Product Group and assists Commercial, Assembly, and Scheduling group in managing prime product inventory levels. Updated and maintained both local and corporate orders related systems and served as the primary liaison between WLED and Caterpillar marketing companies on dealer order issues.

Evaluated existing assembly processes and methods to improve efficiency, quality, assemble ability, safety, and ergonomics in the work place.

Assemble and install Integrated Tool Carrier lift arm assemblies.

Arlington Heights, Illinois, United States

Operated CNC router and most other types of production wood working equipment for manufacturing guitar neck and bodies.