Improved customer service response time by {15%} by overseeing BDC internet operations and centralized call center management. Administered CRM, including personnel changes, email templates,permission sets, follow-up programs. Designed and updated auto dealership website social media, including Facebook, Twitter and Google Plus. Training of staff regarding the sales process, product knowledge, computer software, etc. Overseeing all operations of a BDC call center including incomingsales calls, outgoing follow-up calls and internet leads within the business development and call center.Assisted with building a BDC department for the store and assisted with the store's success in bringing our numbers up. Coordinated 30 marketing campaigns annually, engaging over10,000 potential customers.

Analyzed and interpreted complex data sets to provide meaningful insights for business decisions.Developed and implemented data-driven strategies to optimize business performance.Collaborated with cross-functional teams to gather data requirements and deliver actionable recommendations.Created dashboards and reports to visualize business performance metrics and trends.Utilized statistical analysis tools to identify patterns and trends in data sets.Managed and maintained data quality and integrity for accuracy andconsistency. Presented findings and recommendations to key stakeholders to drive informed decision-making.Coordinated 50+ cross-functional team projects within a quarter to streamline operations.

Developed strategies to address identified risks related to personnel safety and security concerns. Responded quickly to emergency situations involving crimes against persons or property. Assisted in the coordination of special events requiring additional security measures. Participated in joint training exercises with other branches of service designed to enhance interagency cooperation. Developed strategies to address identified risks related to personnel safety and security concerns. Responded quickly to emergency situations involving crimes against persons or property. Assisted in the coordination of special events requiring additional security measures. Participated in joint training exercises with other branches of servicedesigned to enhance interagency cooperation.

Proven sales track record with quantifiable achievements such as meeting or exceeding sales targets. Experience in long sales cycles and negotiation skills tailored to B2B transactions. Strong understanding of the industry and market dynamics relevant to the products or services being sold.Excellent relationship-building and account management abilities to maintain long-term business partnerships.Demonstrable experience in using CRM systems and sales software tools to manage and track sales efforts.

Respond to customer queries in a timely and accurate way, via phone, email or chat. Identify customer needs and help customers use specific features. Analyze and report product malfunctions for example, by testing different scenarios or impersonating users. Update our internal databases with information about technical issues and useful discussions with customers. Monitor customer complaints on social media and reach out to provide assistance. Follow up with customers to ensure their technical issues are resolved Gather customer feedback and share with our Product, Sales and Marketing teams.

Improved report accuracy by {20%} by collaborating with senior sales staff on sales report creation and maintenance. Establish active communication and engage with Sales Representatives to ensure prompt processing of orders. Contribute to overall customer satisfaction by promptly respondingto communications. Attend sales training and develop an understanding of the products and services of the company. Arrange for creation and distribution of supporting documents and presentations to help the sales team in generating business leads. Increased accessory sales by 20% in the first quarter. Led a team of 12 sales representatives, coordinating over 500 sales calls per month.