Human Resources Director and Operations Manager for Dune Doctors LLC; a coastal restoration company dedicated to restoring our natural coastal landscape for the protection of residential and commercial assets in addition to the protection of natural habitat for coastal wildlife.Human Resources responsibilities:• Recruiting talent fit for the specific work environment.• Interviewing talent, interviewing references, and onboarding new employees.• Creation of: Job Descriptions, Accountability Action / Disciplinary Action points program for recognizing contributions and for recognizing areas needing improvement, Employee Contract, Quarterly Evaluation forms for each level / grade within the Company, Company Vehicle Use Policy, PTO accrual policy.• Provide input to the company CEO recommending promotions and pay increases.• Conduct Quarterly Evaluations and administer disciplinary action when necessary.• Member of the team writing and approving Employee Handbook content.• Company Benefits Manager.• Liaison between field employees and CEO.Operations Manager:• From project bidding to project completion, the in-office and field Project Manager for a large project installing 3-miles of sand fence on Breton Island, off of the coast of Louisiana.• Creation of quality control / quality assurance forms for verifying field work is completed to project specifications.• Weekly assignment of field employees.• Daily coordination of supplies deliveries to projects.• Daily coordination with field Project Managers to ensure supplies and employees are on specific projects for an on-schedule completion.• Daily coordination with Sales Manager to anticipate and plan supplies and staffing needs for upcoming projects.• Daily monitoring and administration of Intuit TSheets to ensure each field worker has clocked into the correct project and has entered proper project notes into the project.• Daily updates on project progress into Zoho CRM.

-Led support team of CyberArk Endpoint Privilege Manager (CEPM) SaaS by providing support to average of 2000 users globally. Prevented malware intrusions by managing executed software on user machines via CyberArk. Managed access to websites and network file shares. Reduced security related incidents by 30% and reduced Help Desk calls by 20% as a result of efficient management of CEPM.-Instructed CEPM team of administrators quarterly on new features and to refresh knowledge of current features. -Created documentation for administrators of confusing or complex procedures within the SaaS application.-Managed user accounts in ADUC and ADManager SaaS.-Removed malware threats via Bitdefender SaaS.-Managed software distribution packages and security patches for push installations via Ivanti (LANDesk) Management Suite.-Supported VoIP communications via Cisco Unified Communications Manager (CUCM).Assisted in Form development and Dashboard development for Cherwell ITSM for Business Units across the organization.-Maintained strong reputation of efficiency and attention to detail and follow-through of issue resolution.-Received numerous accolades from customers and peers and able to provide multiple references presenting this.

-Created support documentation that empowered and enabled user community to extend skills of Microsoft Office 365 including Outlook, Word, PowerPoint 2016, SharePoint, Skype for Business, Microsoft Teams.-Engaged with business unit leaders in the creation and support of business unit SharePoint sites. -Ivanti (LANDesk) Administrator managing Vulnerability and Patch Management, remote Software push installations, and template creations for reporting and user-machine image creation.-Provided on-call and in-person support to Executive-level leaders for executive meetings and support.-Quarterly Board meeting technology support coordinator.-Worked with users via phone, chat, and in-person to resolve Level 1 and Level 2 operational issues while thoroughly documenting in Cherwell ITSM and escalating as necessary.-Provided quarterly training to users on conference room technology and how to resolve when issues arise.-Provided solutions to operational issues for users of Windows 7 Enterprise, Windows 10 Enterprise, Office 365 Enterprise, Microsoft Teams, Skype for Business, SharePoint, Cisco Video Conference systems, Cherwell ITSM.-Received numerous accolades from customers and peers and able to provide multiple references demonstrating this.-Serve as Event Technology Coordinator for annual meetings in Washington, DC for two of the organization's projects (HPTN, IMPAACT) serving 700 attendees each.

Provided on-site and on-call phone solutions support to users of Windows 7 Pro, network printers, roaming profiles, and Microsoft Office Suite, working closely via phone and email.Patched software and installed new versions.

Provided solutions to operations issues for users of Windows XP Pro and Microsoft Office Suite while working closely with users via phone and email. Issues escalated as necessary.

Led team of 15 employees of Concierge, Bellmen, and Doormen ensuring that we worked as a team to provide first class service to guests with prominent downtown San Jose, California hotel.Created scheduling for the team to ensure coverage for check-ins, check-outs, for special events, and for superior service provided to VIP guests.Worked closely with Guest Services Manager and Hotel Manager to ensure that we met the predetermined goals for customer service survey results.