Allen Broughton Email & Phone Number

Chicago, Illinois, United States

• Ensure customers renew services and identify areas of solution expansion
• Develop and present regular performance review meetings, member webinars, and champion trainings
• Solicited customer feedback to act as the voice of customer to advocate internally for solution improvements
• Developed strategic member engagement strategies to align program outcomes to customer goals

Schaumburg, IL

• Expertly presented aggregate result reports to clients, brokers, and consultants driving program strategy.
• Generated over 87k additional revenue in 2019 through closing 8 separate upsell opportunities.
• Partnered with sales organization conducting in person finalist presentations to prospective clients.

Schaumburg, IL

• Manage implementation project process of new client wellness programs to achieve superior client satisfaction
• Mentor and coach Associate Account Managers and Logistics Coordinators as part of cross functional team
• Manage client base totaling over $4.2 million in revenue and achieved 95% retention
• Generated $217,000 of additional revenue within book of business through client growth
• Exceeded baseline revenue goal by 3% through client saves, participation increases, and solution upsells

Des Plaines, IL

• Provided benefit eligibility guidance to over 300 Chicago area clients resulting in retention rate over 96%
• Developed “BrainShark” interactive online presentations educating clients and promoting relationship growth
• Negotiated with carrier account managers providing combined cost savings to clients in excess of $90,000
• Designed wellness program initiatives geared toward personalized goals increasing participation to 90%
• Trained, coached, and supervised additional customer service members to perform benefit administration
• Expertly collaborated through partnership with service advisors providing eligibility guidance for clients

Deerfield, IL

• Provided guidance to HR team members on intranet navigation and benefit compliance

Crystal Lake, IL

Rolling Meadows, IL

• Resolved employee benefit inquires in an efficient and effective manner for over 1,100 associates
• Audited eligibility file transfers and benefit carrier invoices decreasing error rate to 1%
• Led new employee orientation meetings specializing in employee benefits as part of onboarding process
• Identified opportunities to reduce benefit costs while increasing employee satisfaction with benefits

Wauconda, IL

• Managed open enrollment process and conducted education meetings for over 30 account managers
• Developed electronic document storage system project resulting in elimination of paper files for 1000 employees
• Coordinated and combated unsubstantiated unemployment claims reducing organizational cost
• Recruited and recommended potential new associates to upper-level management for large account acquisitions
• Audited, managed, and maintained I-9 paperwork as well as employee benefit files

Bachelor'S Degree, Technical Management With Finance Concentration, 3.51 Gpa

Activities and Societies: Honor roll & Dean’s list. Student team member of DeVry USA & DeVry Brazil collaborative writing pilot.

Associate'S Degree

Operations Management & Information Systems

Activities and Societies: Huskie Marching BandTrombone player in the NIU Huskie Marching Band!