Change Management for Lloyd’s core programmes and projects.

AIG is an American multinational insurance corporation with more than 88 million customers in 130 countries. AIG companies employ over 64,000 people in 90 countries. The company serves 98% of the Fortune 500 companies, 96% of Fortune 1000, and 90% of Fortune Global 500, and insures 40% of Forbes 400 Richest Americans. As Head of Transformation Change Communications, I was responsible for managing and change management and communication for AIG. These are essential to engage employees and customers in the company’s vision for the future. To reach that vision, change is inevitable. It is important that we can help employees and customers understand the reasons for change and the benefits it brings, being open about how it impacts them and about how it supports our business. This is the approach that I drive in this role to bring our employees and customers with us.I provided stakeholder analysis, impact analysis, communications strategies and internal & external change management and communication plans for key change projects across the globe.Projects included: Corporate restructures, technology build and launches, target operating models, leadership restructures, team driven process change, off-shoring and near-shoring strategies, location strategies, joint venture launches, mergers and acquisitions and company divestment.

As Head of Claims Communications Europe, I created the strategy and plan for the company's largest transformation project. This involved influencing, managing and co-co-ordinating communications activities across 26 European countries, working with senior regional and country leadership teams, along with local and regional HR and Legal experts to deliver engaging and compliant communications.The project was a great success and delivered specialised, more proactive customer service and cost efficiencies through a new organisational design, customer-focused processes and new technology for our Claims organisation. My success in this role led to me being promoted to Head of Change Communications EMEA.

RSA Insurance Group plc (trading as RSA, formerly Royal and Sun Alliance) is a multinational general insurance company head-quartered in London, United Kingdom. RSA operates in 28 countries and provides insurance products and services in more than 140 countries through a network of local partners. It has 17 million customers. RSA was formed by the merger of Sun Alliance and Royal Insurance in 1996.As Head of Internal Communications, I was responsible for providing Internal Communications and Employee Engagement guidance and direction to the UK CEO and Executive Team. I demonstrated strong leadership skills by developing a team of eight Internal Communications Specialists covering Cultural Change, Engagement, Business Partnering, Events and Channel Development.During my time in this role, I delivered the Change Programme ahead of time supporting a £60m cost reduction programme and 20% business growth. I received a ‘RSA Group HR Excellence award’ in recognition of managing this complex change programme. I was also invited to present on the topic of Communications and Change Management at the 'Communicators in Business' Forum.

As Senior Communications Business Partner - Operations. I worked with and influenced the Operations Executive Team to develop effective communications plans to support business area objectives within Operations, while showing clear links to the UK-wide strategy. I managed a team of five Communications Consultants across the UK sites.During my time here, I delivered an effective Communications Strategy for a business area of 5,000 employees experiencing a substantial and sustained period of change, resulting in increased employee engagement scores for the year. I business partnered the Chief Operating Officer, Chief Information Officer, Sales and Service Director and Claims Director to build effective stakeholder relationships and communications. A key deliverable in this role was a successful site closure plan covering 500 employees with clear and empathetic messaging, complex logistics, ongoing stakeholder management and coaching senior leaders. My success in this role led to me being promoted to Head of Internal Communications.

I joined RSA as a short-term consultant covering marketing campaigns and team engagement, providing maternity cover for a team member.I ran a team of five Marketing Executives and was responsible for all Marketing Communications to over twenty key affinity partners including Ford, Yorkshire Building Society, Land Rover and Honda.The company was impressed with my work and hired me into a permanent role as a Senior Communications Business Partner for the Operations function.

Nationwide Building Society is a British mutual financial institution and the largest building society in the world. It has its headquarters in Swindon, with an office in Threadneedle Street, London, and with administration centres based in Bournemouth, Northampton and Dunfermline.Made up of over a hundred mergers — most notably the merger between Nationwide and the Anglia Building Society in 1987 and between Nationwide and Portman in 2007 — it is now a top-three provider of household savings and mortgages in the UK.As Marketing and Media Communications Manager, I delivered fully integrated communications to internal and external audiences, supporting brand communications, product and criteria launches and major project launches. I grew and developed a strong team from three to six people within just twelve months to successfully deliver an ambitious marketing plan. This plan delivered a strategic approach to branding, introducing advertising campaigns that increased recall within the target audience by 60% over twelve months. I also successfully negotiated with suppliers to reduce our overall agency costs by 30%.

HBOS plc is a banking and insurance company in the United Kingdom, a wholly owned subsidiary of the Lloyds Banking Group, having been taken over in January 2009. It is the holding company for Bank of Scotland plc, which operates the Bank of Scotland and Halifax brands in the UK, as well as HBOS Australia and HBOS Insurance & Investment Group Limited, the group's insurance division.HBOS was formed by the 2001 merger of Halifax plc and the Bank of Scotland and heralded as creating a fifth force in British banking as it created a company of comparable size and stature to the established Big Four UK retail banks. I was the Creditor Insurance Communications Specialist for the HBOS Group, providing an integrated internal and external communications strategy for these complex products with a high media profile.I managed complex media enquiries relating to these products and provided senior management and employees with communications based on media case studies to promote coverage and service.I also managed communications for the integration of St Andrew's Group and Halifax Insurance Ireland Ltd into HBOS GI through a structured change management process resulting in increased satisfaction with internal communications at 84% - the highest ever rating

I joined St Andrew's Group, a subsidiary of the Bank of Scotland) to establish an internal and external communications function, managing internal communications, employee engagement and all media relations.During my time in this role I designed and delivered a communications strategy founded on ‘integrity’ for St Andrew's Group, increasing colleague pride and corporate reputation within the press and insurance industry.I also project managed the initial HBOS merger communications within St Andrew's Group, gaining positive acceptance of the merger, and developed successful relationships within HBOS teams.This led to being offered a role with increased responsibility as a Communications Manager for HBOS General Insurance, as their Creditor Product Communications Specialist.