Allen Carmen Email & Phone Number

New Jersey, United States

Field Incoming Service requests and provide remote supportHandle all service escalations.Maintain IT DocumentationDesign custom Scripts for automating actions, application upgrades, etc.Provide mentoring and training to technical staff

New Jersey, United States

Maintained all Client backups utilizing Kaseya/Acronis and Datto backup solutionsPerformed Disaster Recovery test restoresMaintained the Patching for all Client machines utilizing AutomatePerformed the backing up of Firewall configurationsMonitored and maintained all Disk space alerts for all Client serversDesigned custom Automate Monitor setsDesigned and tested Automate Scripts to perform proactive tasks

New Jersey, United States

Maintained two separate websites utilizing a WordPress backendSSL Certificate applicationWrote and designed a custom Perl Payment system for accepting credit card paymentsDesigned flyers, business cards, stands, logos, and other marketing material utilizing Photoshop

New Jersey, United States

Provided security analysis of internal and client systemsDaily review of SIEM logsPerformed investigative analysis of breachesMaintained Office 365 securityMonitored computer networks for security issuesInvestigated security breaches and other cyber security incidentsDocumented security breaches Assessed and analyzed the damage a breach causedWorked with security team members to perform tests and uncover network vulnerabilitiesFixed and detected vulnerabilities to maintain a high-security standardHelped colleagues install security software and understand information security managementResearched security enhancements and made recommendations to management

New Jersey, United States

Implemented and maintained BVoip/3CX phone systemImplemented Connectwise Automate system and maintained solutionImplemented Connectwise ControlMaintained internal servers, workstations, printers, Active Directory, Network stability, Keycard door systemPerformed new employee setups and workstation buildoutsImplemented, designed, configured strict Permissions, and maintained SharePointDesigned and maintained internal Intranet siteInvestigated and resolved all internal requestsManaged remote access for employees using VPN/RDP technologiesManaged internal security, reviewed monthly audits, researched tool and implemented systemsManaged QuickBooks access, upgrades, workstation installs, and Company files backupDesigned custom Automate monitors and Scripts for alerting and proactive automation

New Jersey, United States

Managed the Service Desk team and evaluated performance of the teamEnsured customer service was timely and accurate on a daily basisRecruited, trained, and supported Service Desk representatives and techniciansContributed to improving customer support by actively responding to queries and handling complaintsDeveloped daily, weekly, and monthly reports on Service Desk team’s productivityProvided customer feedback to the appropriate internal teams and managementHandled all Service Ticket escalationsScheduled resources for onsite service requests

New Jersey, United States

Fielded Incoming Service requests and provided remote supportWorked with outside vendors as neededMaintained IT Documentation.

New Jersey, United States

Telephone and e-mail support, logging backup data into Excel, troubleshooting Windows 2000/XP/Vista, Server 2003/2008, Office XP/2003/2007, Exchange 2007, Acronis, Citrix, Novell, and Active Directory issues, network drive mapping, printer mapping, logging calls in a ticketing system to ensure timely resolution, on-site networking, hardware and Software builds, and configuration of servers.

Airspace analysis, review construction drawings and construction survey forms for accuracy, AM screening, used Google Earth to check coordinates for accuracy, and data entry.

Match vendor invoices with packing slips, review invoices for accuracy, enter deposits and adjustments, identify and research discrepancies, process weekly check runs, print reports, file paid and unpaid invoices, perform monthly reconciliation of bank accounts and payments against vendors' statements, and vender relations, perform maintenance of personal computers and peripheral equipment, identifying problems and providing appropriate solutions. Repair, service, and replace parts, boards, and equipment for Dell, Compaq, Hewlett Packard, and Gateway computers. Receive incoming deliveries into an Access database/inventory table, data entry, make deliveries/pickups using company van, pick orders, check/pack orders, ship packaged orders using UPS WorldShip software, warehouse organization, pallet jack use, stock inventory, maintain accurate inventory, unpack and receive incoming deliveries against purchase orders or invoices.