Allen Carneiro

Allen Carneiro Email and Phone Number

Customer Experience Manager @ CMA CGM
marseille, provence-alpes-cote d'azur, france
Allen Carneiro's Location
Melbourne, Victoria, Australia, Australia
Allen Carneiro's Contact Details

Allen Carneiro work email

Allen Carneiro personal email

n/a
About Allen Carneiro

A high performing individual with over 17 years’ experience in shipping, logistics and supply chain management. I pride myself on working well under pressure and tight deadlines. I have proven success, and track record of delivering optimal results in exceeding operational performance targets and yield measurable outcomes. Expertise encompasses managing and leading teams, vendors as well as a wide variety of internal and external stakeholders. Extensive understanding of short- and long-term business development, capacity management with an attention to customer care. I am known for improving complex processes with a focus on simplification. Key Skills & Competencies: Customer service focus | High level of customer satisfaction | Delivering on KPIs and SLAsCompany & results focused | Analytical & detailed oriented | Team Leadership | Strong stakeholder engagement and management | High learning agility. Key Words associated with Allen Carneiro: Ocean Transport | International Business | Import | New Business Development | Team Leadership | Third Party Logistics | Process Improvement | Customer service | International Logistics | Process Improvement

Allen Carneiro's Current Company Details
CMA CGM

Cma Cgm

View
Customer Experience Manager
marseille, provence-alpes-cote d'azur, france
Website:
cma-cgm.com
Employees:
15224
Allen Carneiro Work Experience Details
  • Cma Cgm
    Customer Experience Manager
    Cma Cgm Apr 2024 - Present
    Australia
  • Cma Cgm
    Project Officer
    Cma Cgm Mar 2021 - Mar 2024
    Melbourne, Victoria, Australia
  • A.P. Moller - Maersk
    Maersk New Zealand – Area Charge Manager Oceania
    A.P. Moller - Maersk Apr 2016 - Feb 2021
    Auckland, New Zealand
    • Analyzing available data to ensure tariffs were sufficiently covering costs• Authority on Detention exception handling and discount threshold management to optimize overall local business, based on global standards. • Analyze and follow up and address performance plus compliance and application locally.• Give input/feedback on global product portfolio and idea generation process.• Regulated surcharges and compliance locally (incl. Terms & conditions + rules & restrictions).
  • A.P. Moller - Maersk Group
    Maersk New Zealand – Optimization Manager
    A.P. Moller - Maersk Group Dec 2011 - Mar 2016
    Auckland, New Zealand
    • Develop pricing strategy for short term business to improve cargo loading and yield improvement.• Participate in and coordinate new deployments with Trade and Marketing leads and work on capacity for long-term and short-term deployment. • Responsible for cost cutting initiatives, as well as process and execution improvements for operations in New Zealand.• Monitor bookings and optimize space by adjusting allocation between load ports as well as ad hoc route adjustment.• Identifies and suggest continuous improvement possibilities in the ways of working.
  • A.P. Moller - Maersk
    Customer Service Team Lead
    A.P. Moller - Maersk Aug 2009 - Nov 2011
    Auckland
    • Leading and managing a team on all aspects of the import and export products.• Driving results, based on key customer experience, with a focus on open communications, prioritizing and multi-tasking and on time delivery objectives.• Internal and external stakeholder management including vendors, customers, Commercial teams, government agencies, global services center and other supporting teams.• Managing data and communications for the best information flow and end customer experience.• Established long term relationship with customers and external stake holders such as transport companies.
  • A.P. Moller - Maersk
    Senior Customer Service Representative
    A.P. Moller - Maersk Feb 2008 - Jul 2009
    Auckland
  • A.P. Moller - Maersk
    Customer Service Specialist
    A.P. Moller - Maersk Mar 2006 - Jan 2008
    Auckland

Allen Carneiro Skills

Shipping Business Strategy Logistics International Logistics Supply Chain Supply Chain Management Transportation Container International Shipping Customer Service Logistics Management Process Improvement Change Management Operations Management Project Management Microsoft Excel

Allen Carneiro Education Details

  • Jabalpur University
    Jabalpur University
    Business/Commerce, General

Frequently Asked Questions about Allen Carneiro

What company does Allen Carneiro work for?

Allen Carneiro works for Cma Cgm

What is Allen Carneiro's role at the current company?

Allen Carneiro's current role is Customer Experience Manager.

What is Allen Carneiro's email address?

Allen Carneiro's email address is ca****@****g.co.nz

What schools did Allen Carneiro attend?

Allen Carneiro attended Jabalpur University.

What skills is Allen Carneiro known for?

Allen Carneiro has skills like Shipping, Business Strategy, Logistics, International Logistics, Supply Chain, Supply Chain Management, Transportation, Container, International Shipping, Customer Service, Logistics Management, Process Improvement.

Who are Allen Carneiro's colleagues?

Allen Carneiro's colleagues are Samuel Kumar, Regina Leon, Mate Lasic, Chiboub Dhouha, Paul Bowden-Davies, Wade Wilson, Nikhil Chitkara.

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