Hyper-VFailover ClusterAzure Virtual DesktopEntra IDAruba Instant OnCisco MerakiCisco UmbrellaNinja RMMRewst

Active Directory AdministrationOffice 365 AdministrationConnectWise Suite (Manage, Control, Automate)Windows TroubleshootingSoftware TroubleshootingTechnical DocumentationClient ReportingHelp Desk TechnicianDesk Side Support

• Onsite support of IT Systems at Duly Health and Care• Use Service Now to respond to and track tickets for IT requests and Incidents• Supporting PC's (HP and Dell) and Wyse thing client hardware issues• Supporting Windows 7, Windows 10, and Wyse Management System• Deployment and asset tracking for laptops, desktops, thin clients, and printers• Network support for patch panels and data jack testing• Active directory administration and printer mapping• Remote support using VNC and Microsoft Endpoint Configuration Manager

Field Service Technician for Dupage Medical Group

• Windows 10 PC Refresh Technician for Dupage Medical Group• Located and removed outdated Windows 7 assets at clinics and doctors offices• Installed updated PC's and Dell Wyse Terminals• Used asset tracking software to keep record of work• Completed cable management after each install and submitted photos as part of the tracking application• Worked with clinic staff and doctors to find best times to complete installs• Upgraded RAM and SSD drives in legacy equipment for repurposing• Installed Windows 10 Images onto legacy equipment for repurposing

GMR is an industry leading experiential marketing company that brings large nation-wide brands to life through end-to-end experiential design, event activation and measurement. Clients include but are not limited to Comcast, Humana, Ferrari, Johnsonville, Pedialyte and Altria (Phillip Morris) Receiving Clerk• Assist in management and utilization of inventory management software such as Costpoint and 3PL Central• Troubleshoot problems with warehouse mobile scanners and tablets• Maintain and troubleshoot warehouse multifunction printers and label makers• Manages procurement, contracts and invoices related to customer storage needs for branding events• Acts as a liaison between the Warehouse and Client Service Teams for warehouse logistics and operations including in-market storage units and vehicle parking• Provides budget proposals for all client storage requirements for upcoming events• Manages and tracks all inventory for corporate warehouse• Creates purchase orders for all warehouse supplies needed to service clients • Assist in management of temporary warehouse staff for fulfillment and special projects• Coordinate inventory reviews with client teams• Coordinate shipment receipts with freight carriers• Assist in development of shipping documents such as bills of lading and commercial invoices• Load, unload, and unpack incoming shipments• Consolidate warehouse inventory using resources available to achieve most efficient storage solutions for clients

-Data entry to web databases-Use of the G-Suite for project management-IT support for co-working space including internet connectivity issues and printer troubleshooting