Allen Dejoux Email & Phone Number

Frisco, TX, US

Redmond, Washington, US

• Response and Resolution
• Ensures customers stay informed as to the status/solution of their issue. Utilizes various troubleshooting tools using event logs and traces to help resolve customer issues.
• Resolves customer issues through problem solving, collaboration, and research.
• Performs in-depth product troubleshooting and remediation when needed.
• Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.Product and Process Improvement
• Provide feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers.

Frisco, US

Provide IT Management Software as a Services to small and medium size businesses. Services include 24/7/365 support and proactive monitoring, maintenance of network, computers and IP devices. Disaster Recovery and Backup Solutions, IT Audit and Security.

As a small business owner we experienced first-hand the amount of paperwork and time spent to get funding for our business or financing for real estate. We decided to start this company in order to facilitate prompt and easy financing options to small businesses so they can have access to a variety of different funding sources and options.Multiple Funding.

Stockholm, Sweden, SE

• Responsible for managing the North America and Mexico IT operations; service delivery, general project management, problem solving and end-user support
• Implemented and supported the AX ERP System, including 3rd party AX applications & integration platforms
• Provided best practice technology consulting, with primary focus on functional and technical areas of Dynamics AX ERP
• Responsible for providing functional and project management assistance to implementation teams for shaping, developing and implementing the ERP solution. Key areas of focus are ERP solution envisioning, technical.
• In depth understanding of the following business areas / AX / ERP Modules: Accounts Receivable, General Ledger, Inventory Management, Financial Management, Production, Sales, Purchasing, Warehouse Management, Project &.
• Responsible for scoping, design and implementation of user defined reports and other analytical tools

Chicago, IL, US

• Partnered with multiple teams and stakeholders through different facets of project stages ranging from sprint planning, functional design, development and execution to delivery of key system functionality
• Worked directly with senior management on major process improvement initiatives for customer set up and redesigned customer billing statement layout which resulted in improved overall customer satisfaction, payment.
• Led multiple initiatives to support third party collections software, Getpaid. Improvements in data extracts and mapping of DAX AR data included customer information, balance details and transaction information which.
• Improved third party billing file ingestion logic by creating efficient data processing which led to decreased system import times and added functionality for forecast reporting capabilities
• Proven subject matter expert in all functional and business areas related to DAX ERP systems accounts receivable, general ledger, inventory management, administration, ad hoc SQL reporting, billing, order entry.
• Spearheaded business acquisition efforts for data conversion and new business processes. Task included onboarding of legacy system customer data, historical A/R data mapping, and banking information.

Chicago, IL, US

• As the Application and Configuration Support Manger, I built a strong team for DAX2009 that provided complete support for all system issues and configuration including upstream/downstream integrated applications. In.
• Key success of the support team was providing timely responses to troubleshooting and resolving end user questions and issues. Additionally, partnering with the development team and help build necessary system.

Lewisville, TX, US

Dynamics AX Software Analyst to provide in-depth understanding of business needs and software usage. Provide support to troubleshoot and resolve end user questions or issues. Maintain and update system configuration to ensure end user business needs are met.Determine necessary enhancement requests via end user feedback and system review. Outline request.

• Enhanced production management by implementing GPS guidance solutions that led to cost and time savings
• Managed relationships with agricultural corporations to ensure deliverables met expectations
• Conducted technical training and product briefing with customers, vendors and company representatives
• Upheld product functionality in the field to the customer’s satisfaction and within contract guidelines
• Maintained, repaired, and installed electronic and mechanical equipment

Birmingham, West Mids, GB

• Wrote request for proposals (RFP) for multiple clients addressing issues such as hardware capacity and product performance
• Defined and analyzed business requirements, functional systems design, and solution testing
• Managed external relationships with vendors to maintain budgets and increase production efficiencies
• Developed hardware/software products for the European Organization for Nuclear Research (CERN) used for data acquisition, storage and workstations
• Worked directly with client senior management to improve system products and services
• Maintained effective communication between end users, internal resources and management

• Directed and managed project development from beginning to end
• Identified inefficiencies in existing product designs and enhanced product functionality
• Led reorganization of graphical user interface for ultrasonic gas tank monitor project
• Developed software to monitor and record gas tank inventories in the convenience store market for internal and external use