Converted multiple clients from Windows 7 to Windows 10 due to end of support to maintain HIPAA compliance. Managed software conversion projects from Third Party Vendors to Windows OS ConversionsRolled out and troubleshot Multi-Factor Authentication issues for Small and Mid-Sized Office 365 ClientsHandled daily tickets and phone calls covering tier 1 to tier 3 issues.Worked with Vendor and Technical Support Teams to facilitate hardware integration and streamline trouble ticket resolution.Extensive personal interaction with all levels of clients organization. Issues are not closed until the client feels it is resolved. Performed troubleshooting on Cisco Routers and Switches.

Provide network and engineering support to physical and virtual systems in a 24/7/365 high availability enterprise class Data Center environment. Lead Engineer of effort to design a Cloud Solution to upgrade a client’s legacy WAN system and connect global branch offices and production facilities overseas. Work with Dell, Expedient, and Egnyte Account Executives and Vendor/Technical Support to facilitate hardware integration and streamline trouble ticket resolution.

Handled maintenance and upgrade of core production systems and client facing high availability web cluster. Provided timely and effective on-call support for Data Center Services, including; Production Web Servers, Application Servers, Exchange Servers, Production SQL Servers, switched network infrastructure, and user base. Performed system and network administration duties relating to maintenance of Active Directory and all interrelated authentication systems including administration of user accounts, shared network resources and access permissions. Managed and implemented Windows 7 migration for entire company of 70 employees using MS-SCCM 2007. Implementation limited individual employee downtime to 20-60 minutes, and was finished 1 week ahead of scheduled completion date. Managed transition to Windows XP SP2 from Windows 2000 SP4, including a complete hardware refresh. Developed training materials and led New Employee onboarding sessions. Worked with CDW, Dell, HP, Xerox, and Tadiran Account Executives and Vendor/Technical Support to facilitate hardware integration and streamline trouble ticket resolution.

Installed and troubleshot cable modems in residential homes and apartment complexes. Assisted System technicians troubleshooting hybrid fiber-coax system in a city of 50,000, consisting of adjusting line equipment and replacing if necessary. Assisted system and construction technicians with Cable Plant maintenance. Representative Accomplishments:One of two installers promoted to this position.Contractor liaison for @Home installations, including troubleshooting and customer education. Worked with On-Call technician and system technicians covering 6 central Iowa cities and towns.

Performed field technical work. Installed cable TV to new and existing homes. Maintained and troubleshot tickets for customers.