ResponsibilitiesTier3 Operational support for Mobile Operations including Blackberry /Good Dynamics and VMWare Airwatch. Responsible for end to end operations functions for the service provided – including Tier3 escalation support, vendor escalation, resiliency testing, capacity management and all other streams.Identify, evaluate, develop and implement the automation agenda within the EUS Business Collaboration operations driving efficiencies and infrastructure automations.Work closely with Engineering/Development teams to design, rollout and manage end to end automation, self service capabilities as well as next gen collaboration platformsDeploy, manage and support AirWatch solutions for Corporate owned iOS/Android devices.Experience in managing Good/Blackberry Mobile services.Expert level experience in supporting, designing, implementing complex Email (MS Exchange/O365), related collaboration technologies.Hands-on experience in supporting Office365 platform in Hybrid setup – mainly Exchange/Blackberry/SkypeKnowledge in scripting/programming and automating Windows services through PowershellSolid understanding in development, automated testing, release management and methodologies as well as proven operations experience leveraging ITIL standards.Good to have hands-on support experience Skype for Business Good knowledge in high availability solutions as well as other Windows supporting infrastructure – Windows Clustering/Active Directory/System Center/SQL

Manage and maintain messaging systems Microsoft Exchange 2013 and Blackberry Enterprise v5Manage and maintain active directory infrastructure and Windows server 2008 R2 & 2012 R2 hosts.Manage and maintain VMware ESXi v5.5 hosts and data stores.Maintain Symantec Endpoint version 12, Symantec Backup Exec, Microsoft WSUS and NetApp SAN solution.

Perform in the capacity of a Messaging Technical Lead for a global financial services client. Mantain server, mailbox and database integrity in Microsoft Exchange 2007, 2010, 2013, Microsoft EOL and IBM Domino environment. Maintain health of physical and virtual based server environments by responding to critical health alerts. Provide Support for VMware ESXi environments.Provide Support for Citrix Xenapp, & Citrix Workspace.Problem management of recurrent server issues. Perform windows server maintenance tasks, such as patching. Identify areas for automating repetitive windows administrative processes via scripting methods such as powershell and vbscript.

* Maintain Windows Server 2008 Native active directory infrastructure.* Maintain VMware ESXi v5 hosts and datastores.* Responsible for managing and maintaining company’s HP Proliant servers and Cisco switches and routers.* Implement and maintain Symantec Endpoint version 12 as the company’s Antivirus solution.* Assist with implementation of NetApp SAN Storage solution running Data ONTAP version 8. * Maintain Snapmirrors for NetApp over WAN links to bolster data redundancy.* Implement and maintain Symantec Backup Exec v10 and v2012.* Migrate enterprise from Microsoft Exchange 2007 to Microsoft Exchange 2013.* Manage and maintain Blackberry Enterprise Server version 5 and version 10

* Responsible for managing and maintaining company’s IBM Blade, IBM System X, HP Proliant servers and network devices hosting Active Directory, VMware, SAP, File and Print Services; ensuring functionality and stability. * Implement and maintain Symantec Endpoint version 11 as the company’s Antivirus solution.* Configuration of managed network switches, routers and firewall equipment as needed to facilitate changes to the IT environment.* Undertake technology based projects on an as needed basis including hardware and software upgrades and rollouts.* Documentation of key information technology processes and procedures.* Configure Blackberry and iPhone mobile devices with access to corporate email and provide end user support.* Providing daily break/fix solutions for staff with common hardware/software issues. as well as procurement of equipment.* Manage and maintain email users in a hosted Microsoft Exchange environment.* Troubleshoot and correct network connectivity issues.

Install, manage and maintain computer networks for clients as an outsourced technology solutions provider.Provide support for blackberry devices configured with BIS or BES email.Plan and execute the technology implementation requirements of office relocations, including Server, Desktop, Telecomm and Network needs.Plan and implement the installation of software solutions for clients including company-wide Antivirus and Backup needs.Plan and implement Server and Desktop maintenance program for clients. This successfully identified and corrected several hardware and software related errors that otherwise left uncaught would lead to unavailability of technology resources.Work with vendors in the troubleshooting and correction of well known, less-known and proprietary software solutions such as hosted VoIP and financial and medical software.Plan and implement hosted email solutions for clients, entailing the user account setup and mail client configuration.

• Serve as Lead Specialist in the migration of over 1500 users from Novell Groupwise to Microsoft Outlook 2007 in an online hosted Microsoft Exchange environment.• Manage and deploy a team of 12 IT technicians daily to migrate users.• Troubleshoot and correct issues arising with Outlook 2007 and Microsoft Single Sign On applications.• Act as final level of support for end users and local IT staff for Microsoft Outlook 2007 related issues.• Prepare and provide documentation with Outlook 2007 methods and practices for local IT staff and end users.• Provide training classes to end-users to explore advanced functions of Microsoft Outlook.

Install, maintain, and troubleshoot server software and hardware.Deploy hosts on VMWare ESX and maintain servers in this environment.Work with Server Engineering staff to design server infrastructure.Responsible for day-to-day administration of the Windows Server environment.Maintain and support Jetblue's Windows networking infrastructure including Active Directory, TCP/IP, DNS, DHCP and others.Manage and maintain Trend Micro Enterprise antivirus solution.Configure, enhance and upgrade server hardware as needed to keep up with growing demands of user population.Monitor servers and address daily server issues in Datacenter and Support and troubleshoot server based applications on a local and remote level throughout the enterprise.

Troubleshoot and repair Hardware and Software problems with Laptops and Desktops running Microsoft Windows XP Professional.Provide support for blackberry devices configured with BES email.Remotely correct workstations problems.Correct printers and other peripherals problems.Liaise with hardware vendors in order to affect timely repairs to equipment on warranty.Conduct walk-through of airport terminal to ensure everything is operational.Maintain public displays, ticket and gate machines.Respond and complete email and phone call requests from Crewmembers promptly and courteously.

Remotely patch and upgrade Workstations in preparation for System-wide upgrade.Remotely install software packages on remote workstations during System-wide upgrade.Assist in coordinating site hardware and software installations to ensure a smooth cutover.Provide first level support to branch users after site upgrades are complete.

Install, configure and maintain hardware and software on the company's local and wide area networks which utilizes over two thousand network nodes.Perform daily walk-through of airport check-in terminals, passenger lounges, gates and corresponding back office equipment.Perform corrective and preventative maintenance on all equipment according to service schedule and monitor scheduled backups of network servers.Manage in-house computer systems including establishing networks and improving the design process.Troubleshoot and correct problems with Windows NT4 Domain Controllers and Member Servers and Windows 2000 Member Servers.Create and manage Windows NT4 domain user accounts and Microsoft Exchange 5.5 mailboxes.Undertake special projects which included the upgrading and installation of equipment at Air Jamaica stations., e.g., A system wide cutover to the Sabre reservations system in 2002Troubleshoot Microsoft Office 97 and 2000 Suite and Microsoft Windows 9x/Me/NT/2000/XP.Troubleshoot proprietary Airline Technology including Sabre Reservations System, Sabre/DRB FliteTrac, Flitevoice and Crewtrac; British Airways Booking System (BABS), NavTech Flight Dispatch System, Cyberjet Skyswitch, C.A.A.T.S and ADRES for the Airbus A320 and A340 Series Aircraft, AirGTI for the Airbus A310 Series Aircraft. Assisted Network Administrators to correct network routing related problems. Respond to trouble ticket reports logged via the helpdesk.

Responsible for running jobs on AS/400 which included Weekly and Monthly Payrolls.Perform IBM AS/400 and IBM System/36 backup on a daily basis.Respond to system messages to ensure continuous operation of system jobs.Provide technical support to system wide users who report desktop, network and phone related issues.Provide technical support to remote users via remote control as needed.Assign trouble tickets to field support personnel as needed and follow through to completion