Allen Eastman Email & Phone Number

Adairsville, Ga, Us

Adairsville, Ga, Us

Cartersville, Georgia, United States

Adairsville, Georgia

Responsible for the daily operations of the 3PL business in support of the Lowe’s Distribution Center in Adairsville, GA- Directly managed the performance of 4 supervisors, 3 performance leads and 125 associates in a multiple shift 7 day operation within the 1.4 million square foot distribution center- Monitored the daily performance of the business to ensure that the SIMOS and Customer KPI’s were being meet and stayed within expectation- Worked side by side with in house customer ensuring we maintained the highest customer satisfaction while supporting their daily needs during peak and non-peak times.- Prepared staffing plans, monitored and reviewed payroll, ensured daily quality and safety observation were performed and fulfilled the duties of the human recourses department.- Train, mentor and support shift supervisors in all aspects of the business to ensure processes, changes and new endeavors were supported and managed appropriately and consistently across all shift- Prepared and disseminated the client and SIMOS reporting to include; daily margin tracking, shift efficiencies, headcount and hours, OSHA Incident/Accident summary and CPU (cost per unit) daily spreadsheet.- Utilized Red Prairie and WMS to monitor performance, review trends, determine units handled and prepare financial reporting. Key Results:- Increased the 3PL business within the distribution center by expanding from supporting the receiving and paint departments to supporting the receiving, paint, shipping, picking, print and apply and conveyable departments. - Increased associate headcount from 60 to 125 associates.- Assisted in developing the process for capturing, analyzing, verifying and reporting the units handled daily to ensure accurate CPU billing to the customer.

Kennesaw, Georgia

Promoted to pioneer and oversee the entire customer base to ensure that Technicolor Home Entertainment Services met all customer needs while navigating the acquisition of Cinram Operations, Inc. - Supervise 3 direct reporting managers and 10 indirect associates in the day-to-day responsibilities of their respective departments. - Manage the accounts, business needs, and overall growth of 12-18 major customers, including PC Software, Console Gaming, Subscription Box, Music, and Hard Commodity. - Perform detailed contract reviews to ensure that clients receive all services as outlined in their contracts. This helps to ensure exceptional service delivery while also protecting team from performing services not specifically written.- Initiate collaborations with Sales and Operations teams to determine the appropriate action and pricing in scenarios where customers have requested services not specifically written in contracts. - Partner directly with the Accounting team to ensure customer billing is correct based on billable services being performed. Continually perform Project Management functions from previous role in addition to new assignments.- Also team up with managers and associates to resolve any disputes related to shipping, receiving, production, or overall product quality.- Assess performance levels and lead training initiatives among managers and associates to foster top quality service. Key Results:- Significantly enhanced customer relationships by promptly handling and resolving all client and vendor issues.- Developed new packaging configurations for the safe shipment of fragile items for E-Commerce customers; this resulted in an 85% reduction of customer claims.

Kennesaw, Georgia

- Successfully manage 5 direct reporting associates and 4 indirect associates in the Order Fulfillment, Production Planning, Procurement, Quality Assurance, Inventory Control, and Returns departments. - Oversaw all aspects of the customer relationship while working with team to ensure all aspects of purchasing, production, and distribution was completed in alignment with the client’s requirements.- This included the purchase and receipt of printed components, verification of build of materials, planning and completion of all manufacturing orders, quality audits, account warehouses and inventories, and on time receipt and processing of distribution orders.- Developed effective new processes to meet new business demands for each customer, including direct-to-consumer business, point-of-sale activation, and new package delivery designs. - Successfully outlined and modified IT Services to meet client demands by working in tandem with the IT department.- Created and modified Material Review Programs for each customer to ensure their component material demands were met and purchased in accordance with their forecasts. Key Results:- Managed 2 key accounts with a cumulative value of $11.25 Billion in annual sales, successfully cultivating excellent client relations to increase the organization’s market profile with relevant recommendations.- Implemented new processes and pricing for the On-Site Destruction of customer material; this allowed destruction of 100% of the client’s intellectual property to be performed in house and saved the customer more than $800K.- Led team in developing the process flow for the direct print business for POSA (Point-of-Sale-Activation), which produced over 5 Million units with no retail field errors.- Helped develop a new MRP (Material Review Program) that reduced the customer’s on-hand component inventory from a 60-day supply to a 14-day supply; this allowed the client to realize a monetary savings of over $1 Million.

Sacramento, California Area

Promoted and relocated to directly manage 4 CSR’s and 1 Production and Packaging Planner while efficiently maintaining 10-16 customers.- Oversaw all aspects of the Customer Service and Planning Department related to CD and DVD replication and packaging for gaming, PC, and movie customers. - Closely analyzed customer requirements to ensure that they were all met, including contractual agreements, pricing, order entry, order quantity, and due dates.Key Results:- Developed a planning spreadsheet which allowed the tracking of all production and packaging orders within the manufacturing facility to be tracked in real time; this gave the customer service team the ability to communicate deliveries and schedules more accurately to clients.

Tuscaloosa, Alabama Area

Performed as the Data Controller within the planning department of the CD and DVD replication business at JVC.- Maintained sharp organization and efficiency in the receipt, identification, logging, storage, and data entry of all media for its transfer to discs. - Performed a wide range of functions as the backup Film Controller and backup Production Planner.Key Results:- Played a key role on the team that successfully achieved the ISO 9001 Certification for the company.

Performed the duties of a Nuclear Weapons Maintenance Specialist with the United States Army- Performed maintenance and surveillance of nuclear weapons, nuclear weapons trainers, associated components, and electrical/electronic test equipment. - Inspected, maintained, tested, calibrated and repaired nuclear weapons electrical and mechanical test equipment.- Supervise and advise on ammunition packaging and rigging loads for movement by all types of transportation- Performed Quality Control Audits to ensure all processes and procedure were being followed during the maintenance and repair of weapons, all test equipment was calibrated to meet specifications and that riggings were secure and properly performedKey Results:- Honorably Discharged- Completed the Basic Non-Commissioned Officers Course- Completed the Primary Leadership Development Course with HonorsCommendations- Army Commendation Medal 2 Awards- Army Acheivement Medal 4 Awards- Good Conduct Award 2 Awards- National Defense Service Medal- Humanitarian Service Medal- NCO Professional Development Ribbon