Allen Dewitt Email & Phone Number

Madison, Wi, Us

Through calls, text, email, fax, and form submissions I service a myriad of clients to connect with theircustomers, and potential customers. As a remote operation, we sell our services to a wide range of clients: From Ant extermination to Zoo vets, and everything in between, across the country & Canada. These services include giving technical & help desk support for a range of products. This has widened the breadth of customers and client interactions.These experiences have honed my skills at gauging between emergency situations and ones that can be left to wait until after the major fires are put out. I am also charged with monitoring the status of problems that are reported, documenting them, and ensuring that they have been answered.As a 3rd​ shift position, I’m required to be more self-sufficient, while strictly following company guidelines. I have learned this balance by working multiple 3rd​ and non-standard scheduled shifts, along with running my own office.

Madison, Wisconsin, Us

Handled calls, emails, & live-chats from our customers; both from restaurateurs to your average college student. I solved their problems as quickly as possible, while being professional and forward-looking to find solutions to prevent repeat problems. I was happy to provide assistance not just to our customers but also to my co-workers; by imparting useful ideas, knowledge and advice.

Beverly, Massachusetts, Us

I utilized both phone and email communication skills with internal contacts and external clients. My role was to find the companies that needed temporary, senior-level employees and connect them with engineers in a database built by my co-workers.

St. Louis, Mo, Us

As a manager of my own office, I maintained my own schedule balancing multiple projects concurrently. Much of my work boiled down to uncovering problems of my clients and suggesting solutions. In short, I had to keep a number of balls in the air, without dropping any of them. My time-management and leadership skills were forged to a fine edge with this position. I was a personal Financial Advisor for a myriad of clients. I met face-to-face, communicatedvia phone, and utilized email. I developed individual holistic financial plans with and for my clients. I managed multi-million dollar 401(k)s and other retirement plans. I connected one-on-one with clients with highly diverse backgrounds. I communicated financial and investment terms and ideas in ways that each client could understand and make proper informed decisions.

I periodically wrote reviews of local companies, & movies for the local web-magazine Dane101. This afforded me the opportunity to stretch my testing talents, and to give me a greater insight into the needs/wants of others.

I was in charge of fixing and maintaining the website for my club, so we could continue our work doing local and international community service by working with the local Madison, WI Rotary.

Madison, Wi, Us

I helped customers choose what technical product would be best for their needs. Customers ranged from entering freshmen (and their overly worried parents) to Emeritus Professors and everything in between. My individualized solutions were based on guided conversations and I suggested other items for their consideration based on needs uncovered in my sales process. The items could be hardware, software, accessories, banking suggestions (that was more common for the incoming freshmen), when to wait for a sale (and when to jump on one), and so forth. During our conversations I explained the material in a manner that they could understand and appreciate. This required on the spot judgments based on their reactions.I needed to stay current with technological and stay up to date on the latest tech-rumors. Training on both the PC side of the computer universe as well as the Apple side were required in my daily diet, fortified with independent Linux research. More than sales, this was about communicating and explaining solutions. I practiced my small team leadership skills as I helped create training then helped train my co-workers.

Tokyo, Jp

This position required that I place myself in the shoes of our clients to understand both what they would do with the software and what they hoped to do with our software.I was tasked with finding problems and issues these clients would encounter using the software as well as continue testing our updates. This required me to learn about a number of different fields so that I could properly test our software in a realistic fashion. At SONY, I had the opportunity to both lead my own team and be a team member. Often, I had to find ways to get my testing done while helping out with other project deadlines.

Tokyo, Jp

This was a co-divisional position with the above.

Richfield, Minnesota, Us

Spent time talking with each customer, to find out what their needs were, and then aligned that with the products we had to offer. I really liked getting a chance to talk to so many different people, and felt I was really able to apply my expertise to their benefit.Staying current on constantly changing hardware, as well as trying to place myself in the shoes of our customers was an always rewarding challenge.

Bachelor Of Science (Bs), Community & Environmental Sociology

Education record