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Exhilarated to be working on a very early stage biotechnology endeavor in an area of great personal passion.Prior: Senior Product Manager/Program Manager experienced in resourcefully optimizing customer experience, successfully managing teams and technology projects, and substantively contributing to double-digit quarterly revenue growth. Experience both in-house & consulting with startups and billion-dollar businesses alike. Agile product owner; passionate and enthusiastic voice of the customer; influential communicator; adept at mission-aligning cross-functional teams. Progressive experience in startups, managing product development and customer support operations; prior progressive experience managing research & demonstration projects in environmental biomedical research. Specialties: Biotechnology; pharmacogenomics; project management; product requirements management; customer experience; user research & usability; business analysis; facilitating teams in: vision definition, customer personas, product innovation, customer journey; web-database application development; automated testing; data-driven analytical problemsolving; managing risk; optimizing customer relationships; go-to-market positioning/messaging frameworks; hiring & mentoring; collaboration and teambuilding.Interests: Startups, benefit corporations (B-corp), environment, entrepreneurship, medicine, health, women in IT and biotechnology.
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Founder & Health ScientistAtyra Bio Jul 2015 - Present -
Product Manager/Project ManagerAshworth Work Group Llc Oct 2009 - May 2016
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Product ManagerZipcar Aug 2007 - Apr 2008• Seamlessly transitioned user experience and support operations for 15-city, 70,000-member Flexcar customer base within 90-day integration timeline; exceeded customer-retention goals.• Managed customer requirements, specified changes to web reservation system and join application, and developed outbound messaging, successfully managing customer expectations during high-profile migration.• Optimized business processes and managed support, fulfillment, and insurance operations teams, maximizing service availability and quality within tight resource and schedule constraints.• Initiated, designed, and conducted comprehensive usability study of Zipcar web reservation system; synthesized customer requirements and presented prioritized proposed improvements to executives. -
Member Experience ManagerFlexcar Jul 2003 - Aug 2007• Defined, equipped, staffed, trained, and managed new 24/7 national Member Care Center; built capacity within six months to field 6,000 contacts monthly; managed 14-person team. • Identified and championed customer requirements across all operations and platforms, driving optimization of customer experience and improving customer satisfaction and loyalty.• Led implementation of new telephony and issue-tracking software from initial requirements gathering to successful deployment, resulting in improved reliability, scalability, and transparency of support operations.• Resolved all escalated customer issues; rapidly and resourcefully handled complex, urgent problems fraught with critical public safety, publicity, and legal exposure potential.• Prior to national role, recruited, trained, and managed Seattle region 24/7 member support operations team and defined standards for best-in-nation customer experience. -
Staff Research ScientistUniversity Of Washington Oct 1997 - Jul 2003• Developed successful grant proposals for $100,000 to $5 million biomedical research and demonstration grants; designed, coordinated field studies on agricultural pesticides, lead exposure; collected environmental and medical samples; statistically analyzed data; and authored peer-reviewed published scientific journal articles.
Emily Allen Skills
Emily Allen Education Details
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Environmental Health -
Environmental Studies, American Studies
Frequently Asked Questions about Emily Allen
What company does Emily Allen work for?
Emily Allen works for Atyra Bio
What is Emily Allen's role at the current company?
Emily Allen's current role is Founder, focused on R&D, at Atyra Bio.
What is Emily Allen's email address?
Emily Allen's email address is al****@****ail.com
What is Emily Allen's direct phone number?
Emily Allen's direct phone number is +120639*****
What schools did Emily Allen attend?
Emily Allen attended Harvard T.h. Chan School Of Public Health, Yale University, University Of Washington.
What are some of Emily Allen's interests?
Emily Allen has interest in Technology For Social Good, Backyard Beekeeping, Sustainable Transportation.
What skills is Emily Allen known for?
Emily Allen has skills like User Experience, Cross Functional Team Leadership, Start Ups, Project Management, Product Development, Agile Methodologies, Software Product Management, Competitive Analysis, Product Management, Customer Relations, Customer Service, Technical Writing.
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Emily Allen
Detroit Metropolitan Area
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