Adaptive3D is a developer of photopolymers products for additive manufacturing. In this role I was responsible for the successful integration of those products with our hardware partners and support for our customers. The Engineering team comprised a multifunctional group of 3D printer technicians and material process development engineers. As a director, I was expected to evaluate and recommend changes to my group's structure and procedures as well as execute company goals with a high level of self reliance.•Participated in product lifecycle (PLC) for product development. Represented process development and customer support needs in phase definitions and reported progress at gate reviews.•Implemented performance improvement plans to reduce part loss, production lead times, and material costs; established KPIs to report to executive team•Formalized department practice into standard operating procedures; wrote and compiled modules into a cohesive onboarding and training program

•Grew team from 3 to 11 by writing job descriptions, posting openings, reviewing applications, conducting interviews, and onboarding new hires.•Worked with team members to identify areas for professional development by requesting input, establishing clear goals, and regularly reviewing progress•Sponsored 2 senior capstone engineering teams from The University of Texas at Dallas by defining projects, approving designs, and acting as corporate stakeholder

•Developed new tests and methods to characterize process variability and material performance for all photopolymer products•Designed experiments; analyzed and reported on results to evaluate new equipment and inform product lineup decisions•Collaborated with sales, product, and technical writing teams to provide customers with comprehensive product usage information•Served as the lead technician for a new 3D printer prototype to create calibration routines and coordinated with the software/electrical teams to test changes, troubleshoot, and provide feedback which directly informed future iterations.

In my role at Accucode, I had the pleasure of working with a wide range of customers including students, entrepreneurs, and multinational corporations to develop new products and improve manufacturing methods. Whether modeling kevlar plates or 3D printing a mars habitat, I always enjoyed the collaborative process.•Adapted existing customer parts to improve design for additive manufacturing (DFM)•Earned 3D scanner proficiency certification which provided 5% manufacturer discount•Wrote installation, troubleshooting, and best practice guides from hands-on experience•Compared different manufacturing technologies to find the best fit for a given customer application •Created benchmark parts for proof of concept, installation and training on new equipment •Provided ongoing customer support including hardware diagnostic and repair.•Analyzed in house labor and process costs, machine operation, maintenance and depreciation schedules

•Operated and maintained 12 unique 3D printers and scanners for customer benchmarking•Created new processes and documents to streamline the installation of professional 3D printers•Designed 3D models to highlight differences among additive manufacturing technologies•Systematically recorded processing information and created cost analysis tools for various printers to assist in the sale of 3D printed parts•Ensured customer success via timely phone, email, and on-site support•Generated 4.7 star customer satisfaction rating on all orders processed

Senior Design Over the course of two semesters, advanced a General Dynamics engineering design project from project definition through prototype phase. •Developed a method for measuring the center of gravity and inertia tensor of components•Researched and proposed multiple solutions•Utilized internal decision matrix to evaluate and proceed with most viable solution•Completed written project proposal; preliminary, critical, and final design reviews•Validated design through prototype and testing•Successfully provided all project documentation and deliverables as required by sponsorCAD ProjectDeveloped 3D models and 2D drawings using PTC CREO

When a customer asked for directions to an unfamiliar item, policy was not just to pass them off to another associate, but to stay with them until they found the item, thus adding to our own knowledge base. This is a great practice that has stuck with me. When I need assistance, I try to learn the skill for the next time rather than just having someone else complete the work.•Coordinated with management to quickly and accurately locate orders•Served as first and last contact for customers at the store•Directed customers to the correct department based on their particular needs

•Digitized confidential patient medical records