Allen Gayler Email & Phone Number

Talent, Or, Us

Jacksonville, Oregon, Us

Medford, Oregon, Us

• Planned and executed projects to implement network upgrades and improve user experience • Provided Help Desk Support for Network and System Issues• Provided on site trouble shooting in case of Network Outages, Issues and, ‘Hard Down’ scenarios• Helped plan and implement overall strategies and scheduling for IT Department• Provided support in SysAdmin capacities, helping manage O365 Users and AD users and settings in Hybrid environment• Provided troubleshooting for ongoing Network Issues

• Project lead for designing and implementing new networks and upgrading existing networks for small and medium sized businesses • Remote and on-site support and troubleshooting for network equipment including Firewalls, Routers, Managed Switches, Wireless Access Points, and other network equipment.• Worked with clients to analyze business needs and offered plans and support for implementing new systems, networking, and overall IT solutions.• Coordinated with wiring vendors for planning and implementation of new and\or upgraded wiring and patch panels for new and upgraded networks • Provided VPN, remote connectivity and Remote Desktop Support for businesses during COVID-19, including setting up new Routers, new VPN Systems, adding and managing VPN systems and users.• Provided first stop, service desk support including remote and troubleshooting and coordinating with customers for problem solving with wide range of hardware and software issues. • Created technical documentation for end users, ‘how to’ guides, walkthroughs for software installation, remote connectivity, VPN setup and others.• Full system admin support for E-mail systems, Active Directory, servers, domain controllers, and wide range of day-to-day end user issues

Boise, Idaho, Us

Field Service Technician level 3 • Serviced all computer, networking and related equipment as primary technician for 12 high volume stores zone, assisted with issues 24 additional stores •Diagnosed numerous issues and problems, effected repairs to wide range of computers, printers, network devices. • Maintained professional, service oriented relationship with personnel in stores

MD Sassi Company (2007-2015) - San Francisco, CAWorked as Office Administrator at an accounting firm assisting with various tasks, projects and complex calculation spreadsheets. Then promoted to Client Engagement Staff and helped managing principles on audits and other projects in the field servicing clients with various accounting needs.