As a dedicated Cloud Solution Architect at Microsoft, I lead a dynamic pod of talented professionals, driving digital transformation, modernization and optimizing cloud solutions for global enterprise customers. My role involves not only technical expertise but also leadership, mentorship, and strategic planning to ensure our projects deliver maximum value.

• Supported customers on their Digital Transformation journey. Adeptly leveraged in-depth knowledge of Microsoft services to provide professional assistance to one of the largest ITeS customer in India and boosted positive business outcomes by enabling remote work, ultimately increasing workflow productivity by 60k users adopting the Teams Apps. • As a CSM, demonstrated exceptional customer success skills during ownership of Modern Workplace aspect of relationships with customers Business Decision Makers. In addition, conscientiously facilitated connections to engineering, deployment and end user productivity resources from across Microsoft ecosystem and partners.• Tasked with the responsibility in driving their Viva Engage adoption within the organization. Successfully connected the customer's Internal Communications team & their application team to collaborate with our Microsoft Communications strategist & address their concerns with regards to having a successful VE deployment & management. • Tasked with responsibility of Microsoft 365 cloud usage growth for Microsoft, successfully drove Teams adoption by 30%. Simultaneously identified up-sale opportunities and cross-sales to activate Microsoft Information Barrier within the tenant to address the organization wide requirement to segment users within their sites. • Proactively promoted usage and adoption growth of Microsoft 365 suite of technologies i.e., Teams, SharePoint Online etc.

Lead our customer team with the cloud transformation journey for Microsoft's Strategic Information Technology Enabled Services Customers by providing them roadmap, guidance and best practices which can unblock their journey to Microsoft cloud. The goal of our team is to drive adoption and consumption of Microsoft 365 - Modern Workplace Products, deploy collaboration, security & build services through Power Platform and keep them Secure through Microsoft Information Protection and Defender Suite of Products.Leadership: Lead a team of Deep Subject Matter experts in the Microsoft 365 Technology Stack (Office 365 + Security + Azure) Cybersecurity: Help Microsoft Strategic Customers to build a Cyber Security Roadmap and deploy Cloud based Security solutions such as DLP, Advanced Threat Protection in O365, Defender ATP, Cloud App Security (MCAS), Ediscovery and overall Security and Compliance in Microsoft Cloud Portfolio Management: Manage a portfolio of premier clients ($4.8 Million) and responsible for growth of the account and adoption of Microsoft M365 technologies; Collaborate with multiple Microsoft Businesses like Sales, Product and Support to provide an end to end experience for our customersBusiness Development: Position, Architect and Scope Cloud based Service offerings such as M365 DSE to customers; create and promote Managed IPs which are delivered World Wide by Customer Engineering teams.Coaching & Mentoring: Hiring new college and industry professionals; Mentor current and future pod leads and college hires by providing them a platform to grow and succeed through the client facing PODs.

I am responsible for providing support and consulting on workshop, health checks, risk assessment programs and chalk talks with customer onsite and at Microsoft offices. Implemented & executed change and affirm architectural design & implementations of SharePoint farm, allocated resources and express strategic organizational alignments. I provide reactive support for critical situations at customer location along with troubleshooting while overseeing engagements with customer during extremely critical times. Delivered technical workshops to enhance performance and interfaced with the sales, marketing and business development teams while worked closely with Microsoft support engineers to ensure timely resolution to customer problems. I handled proactive and reactive work stream for India Premier customers on SharePoint 2007, SharePoint 2010, SharePoint 2013, SharePoint 2016, SharePoint Online (O365) & SharePoint hosted on Azure farms with its respective Health Check, etc. Well versed with Office 365 services, administration & configuration of Office 365 Groups, Teams, Flows, PowerApps & OneDrive. Implemented methodologies and tools which support repeatable and consistent consulting delivery. Improved business processes and supported critical business strategies by directing the development, implementation and maintenance of Microsoft products. Analyzed client requirements and wrote technical specifications and meticulously documenting all major activities for effective reference and use. Ensured quality deliverable to client by applying technical methodology and enforce project standards.

My core responsibility at Ericsson is to keep the FAST for SharePoint platform in a solid state. I need to ensure the best practices related to performance tuning, capacity monitoring, search configuration for their SharePoint farm. Ensure that we provide the highest possible performance throughput from the FAST search & SharePoint farm.

• Troubleshoot, Configure & Deploy SharePoint applications for Microsoft partners, clients and help them resolve the issue in timely fashion. • Extensive research & troubleshoot sessions on SharePoint User Profile Service, Managed Metadata Service, Workflows, Site Administration, SharePoint Search, SharePoint Site Templates, Solution Deployment, Content Type Deployment, Migration, Restore and Backup, Publishing, PowerShell.• Expertise on all SharePoint products. (SharePoint 2001, SharePoint 2003, SharePoint 2007, SharePoint 2010 & SharePoint 2013). Along with expertise on FAST Search for SharePoint 2010. • Currently working as a Support Engineer for SharePoint technology. Provide administrative support to clients and work on resolving their issues on a day to day basis. Job includes analyzing the logs, running diagnostic tools, collaborating with different teams and determining an accurate action plan.• Collaborate with engineers of different technologies such as Active Directory, SQL, Platforms, Office Client SharePoint Integration to achieve a resolution in a timely fashion.Experience:SharePoint Portal Server 2001, SharePoint Portal Server 2003, WSS 2.0, WSS 3.0, Microsoft Office SharePoint Server 2007, SharePoint Server 2010, SharePoint Foundation 2010, SharePoint Server 2013, IIS, SQL Server 2000, 2005, 2008, 2012, Server 2000, 2003, 2008, 2012, Upgrade / migration with all versions of SharePoint.SharePoint Designer, FAST for SharePoint 2010, Workflows, Front Page Server Extensions, Performance Troubleshooting, Authentication / Authorization, Active Directory, DNS, Kerberos, Networking.

• Troubleshoot, Configure & Deploy SharePoint applications for Microsoft partners, clients and help them resolve the issue in timely fashion. • Extensive research & troubleshoot sessions on SharePoint User Profile Service, Managed Metadata Service, Workflows, Site Administration, SharePoint Search, SharePoint Site Templates, Solution Deployment, Content Type Deployment, Migration, Restore and Backup, Publishing, PowerShell.• Expertise on all SharePoint products. (SharePoint 2001, SharePoint 2003, SharePoint 2007, SharePoint 2010 & SharePoint 2013). Along with expertise on FAST Search for SharePoint 2010. • Currently working as a Support Engineer for SharePoint technology. Provide administrative support to clients and work on resolving their issues on a day to day basis. Job includes analyzing the logs, running diagnostic tools, collaborating with different teams and determining an accurate action plan.• Collaborate with engineers of different technologies such as Active Directory, SQL, Platforms, Office Client SharePoint Integration to achieve a resolution in a timely fashion.