Allen Grubel work email
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Hi! Thank you for visiting my profile! Upon giving it a quick review, you will note that I have a unique skill set.Talking about personal stuff, customer service and relationship building come very naturally to me. I am always focused on giving my 110% when it comes to these two, and through these, I am able to meet and exceed the organizational goals.I consider myself to be a talented and highly versatile professional who has a solid track record of directing all business and customer service activities, while delivering robust strategies to facilitate and ensure fulfillment of customer requirements as well as maximization of company outcomes. I am known as a visionary professional who is well-versed in driving enhancement in revenues by timely addressing and resolving customer issues along with demonstrating strong interpersonal and complex problem-resolution skills. Some of the areas where I really excel include: Key Account Management Strategic Planning & Execution Revenue Enhancement P&L Management Business Development New Client Acquisition Client Relationship Management Training & Development Technology Management Communication & Negotiation Project Management Team Building & Leadership Partnership BuildingFurthermore, I have proven success in mentoring and leading multiple teams to meet and exceed organizational goals. I am also instrumental in creating and implementing new business techniques and initiatives; ensuring complete client retention. In addition to the above, I am adept at spearheading complex projects from inception to completion within time and budgetary constraints. I am skilled in developing professional relationships and building consensus across multiple levels.While others take pride in meeting all standards set before them, my passion is for delivering service that goes beyond organizational expectations, creating a win-win scenario for everyone involved!" Please feel free to contact me at my email/phone with any thoughts, comments, or questions about my work I'm always interested in making new professional acquaintances.
Pcg Consulting
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Case Investigation SupervisorPcg Consulting 2020 - PresentNew York, United StatesIn my present job, I supervise, monitor, and conduct quality checks on the team responsible for confidential case investigation for COVID-19 positive clients including all processes and quality measures. I collect and document case and contact information as well as manage team-based case investigation activities to ensure a coordinated approach and avoid duplication in case files.Some of my proudest accomplishments in my preset job include: Increased business productivity by leading the largest team in the organization. Ensured smooth workflow by directing team of case investigators in a startup environment and assisting in the development of processes and implementation of tools during a pandemic.
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Customer Success ManagerCenturylink Technology Solutions 2014 - 2019During this job, I optimized business efficiency by managing client success, retention, and relationship growth on cloud, SaaS, security products, network, while maintaining service agreements with GE Capital, USGA, Synchrony Bank, Biogen, XL Catlin, and GE Healthcare. I directed CenturyLink teams over long period of time in support of GE Capital’s third-party audit of CenturyLink Private Cloud and business processes. I developed product implementation flow and contributed significantly to product description, T&Cs, and contract language.Some of my key achievements during this job include: Attained customer satisfaction and retention by delivering exceptional services. Improved operational proficiency by formulating automated monthly client presentations for all accounts, encompassing monthly service performance and financial data. Passed audit to delight of GE capital by developing required documentation in response to over 200 questions and organizing multiple review sessions. -
Senior Account ExecutiveIbm Global Services 2009 - 2013During this job, I established long-lasting relationships with new customers and managed existing clients' accounts by ensuring existing patrons remain satisfied with company products and services. I created and implemented effective account plans to retain existing customers. I fulfilled clients' objectives by establishing IBM-approved new solutions. I expanded business by retaining clients and entering into new agreements.My key accomplishments during this job include: Streamlined business process by overseeing 187-person team along with restoring relationship with GE on outsourcing agreement as well as facilitating infrastructure and disaster recovery services to all GE businesses. Reduced client costs and enhanced IBM margins by creating business solutions and securing client agreement on contract renewal agreement with contract value of $121M. Met business objectives and deadlines by achieving profit and revenue targets. Minimized recovery time objective by 60% via execution of disaster recovery solution.Additional Experience as Account Executive, IBM Corporation, Remote; PMO Leader, IBM Corporation, Somers, NY; Programming Manager, IBM Corporation, White Plains, NY; Systems Programmer & Engineer, IBM Corporation, Sterling Forest, NJ
Allen Grubel Skills
Allen Grubel Education Details
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City College Of New York CcnyElectrical Engineering -
Stuyvesant High SchoolScience Diploma
Frequently Asked Questions about Allen Grubel
What company does Allen Grubel work for?
Allen Grubel works for Pcg Consulting
What is Allen Grubel's role at the current company?
Allen Grubel's current role is Accomplished professional with extensive experience in leading overall facets of customer experience/service management along with demonstrated expertise in account management and business development..
What is Allen Grubel's email address?
Allen Grubel's email address is al****@****zon.net
What is Allen Grubel's direct phone number?
Allen Grubel's direct phone number is +191483*****
What schools did Allen Grubel attend?
Allen Grubel attended City College Of New York Ccny, Stuyvesant High School.
What skills is Allen Grubel known for?
Allen Grubel has skills like Global Delivery, Outsourcing, It Outsourcing, Managed Services, Transition Management, Outsourcing Management, Certified Project Manager, Service Delivery, Project Delivery, It Service Management, Project Execution, Customer Relations.
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