Allen Grubel Email & Phone Number

New York, United States

In my present job, I supervise, monitor, and conduct quality checks on the team responsible for confidential case investigation for COVID-19 positive clients including all processes and quality measures. I collect and document case and contact information as well as manage team-based case investigation activities to ensure a coordinated approach and avoid duplication in case files.Some of my proudest accomplishments in my preset job include: Increased business productivity by leading the largest team in the organization. Ensured smooth workflow by directing team of case investigators in a startup environment and assisting in the development of processes and implementation of tools during a pandemic.

During this job, I optimized business efficiency by managing client success, retention, and relationship growth on cloud, SaaS, security products, network, while maintaining service agreements with GE Capital, USGA, Synchrony Bank, Biogen, XL Catlin, and GE Healthcare. I directed CenturyLink teams over long period of time in support of GE Capital’s third-party audit of CenturyLink Private Cloud and business processes. I developed product implementation flow and contributed significantly to product description, T&Cs, and contract language.Some of my key achievements during this job include: Attained customer satisfaction and retention by delivering exceptional services. Improved operational proficiency by formulating automated monthly client presentations for all accounts, encompassing monthly service performance and financial data. Passed audit to delight of GE capital by developing required documentation in response to over 200 questions and organizing multiple review sessions.

During this job, I established long-lasting relationships with new customers and managed existing clients' accounts by ensuring existing patrons remain satisfied with company products and services. I created and implemented effective account plans to retain existing customers. I fulfilled clients' objectives by establishing IBM-approved new solutions. I expanded business by retaining clients and entering into new agreements.My key accomplishments during this job include: Streamlined business process by overseeing 187-person team along with restoring relationship with GE on outsourcing agreement as well as facilitating infrastructure and disaster recovery services to all GE businesses. Reduced client costs and enhanced IBM margins by creating business solutions and securing client agreement on contract renewal agreement with contract value of $121M. Met business objectives and deadlines by achieving profit and revenue targets. Minimized recovery time objective by 60% via execution of disaster recovery solution.Additional Experience as Account Executive, IBM Corporation, Remote; PMO Leader, IBM Corporation, Somers, NY; Programming Manager, IBM Corporation, White Plains, NY; Systems Programmer & Engineer, IBM Corporation, Sterling Forest, NJ

Bsee, Electrical Engineering

Science Diploma